Service Centre Team Lead

Position:Service Center Team Lead

Location:Remote

Duration:Full-time with benefits

Salary: $50K to $55k Annually with benefits

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Service Center TL Qualifications

• Excellent negotiation skills
• Ability to manage reports and metrics
• Good judgment and discretion skills
• Ability to work in a team environment
• Analytical and interpretive skills
• PC literate, including Microsoft Office products
• Experience working in the Health Care industry and supervisory experience preferred
• Ability to meet or exceed Performance Competencies
• Strong organizational skills
• Excellent oral and written communication skills
• Experience working in a Call Center Environment receiving in and outbound calls required
• Two (2) years of administrative and/or customer service experience or an equivalent combination of education and experience is required.
• Ability to manage multiple projects and set priorities
• Good interpersonal skills
• Bachelor’s degree from an accredited college or university is preferred.
• Excellent interpersonal skills