Rcm Intake Management Team Lead

You could say Brightree by ResMed is a technology company. And that’s true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us—for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers’ businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.

To learn more about Brightree technology and solutions watch this short video by our CEO: https://www.brightree.com/whychoosebrightree

This position reports directly to the Director of Operations, RCM Intake Management and is responsible for supervising the day-to-day functions of the Intake Management team to achieve optimal results for our clients while ensuring compliance to Medicare, Medicaid and Private insurance requirements and RCM policies and procedures. Responsible to update current policies/ procedures needed for improved compliance and financial results.

Let’s Talk About Responsibilities

• Provide leadership, communication, and motivation, while supervising the day-to-day functions of the Intake Management Revenue Cycle team
• Implement and ensure adherence to operating policies and procedures established, including government and state regulations
• Trains and monitors global partner performance, including but not limited to:
• New customer training and process updates
• Maintain Intake customer relationships and leading status update and performance calls with Brightree Intake Management customers
• Oversee performance management and development of direct report team members; coaching staff and assuring output levels are achieved with minimal errors.
• Act as a change agent while initiating various projects with the view of leading and guiding the organization towards a robust future
• Prepares and submit reports to the customer as requested to discuss progress, trends, solutions with the customer on a regular basis
• Ensure adherence to objectives, operating policies and procedures, and strategic action plans by aligning goals around business plans
• Maintains patient confidentiality and function within the guidelines of HIPAA
• Responsible for training and monitoring productivity of Intake Management processes and procedures to ensure tasks are completed within SLA
• Other tasks and responsibilities as assigned.
• Management of customer and patient escalations, ensuring timely resolution
• Communicate updates to RCM Intake Management Manager/Director
• New customer onboarding and implementation to RCM Intake Services through gathering customer information, enforcing RCM best practices, and building/training internal

Let’s Talk About Qualifications And Experience

• Robust supervisory competencies in the areas of leadership and team development; including coaching, mentoring and situational assessment skills.
• Strong computer proficiency with Microsoft Office and Databases
• Experience developing high-performing teams in the day-to-day functions of billing, collections, or customer service
• Minimum of 2 years’ experience related to health care revenue cycle management, preferably in the HME/DME industry.
• Strong ethics and a high level of personal and professional integrity
• Broad knowledge of federal and state requirements relating to healthcare management
• Minimum of 2 years’ experience related to customer service.
• Knowledgeable of Medicare, Medicaid and Private Insurance billing and qualification/documentation guidelines

Preferred

• Passionate about customer service
• Effective communication skills with strong oral, written, and persuasive abilities to work with people at all levels in the organization
• Results-driven, self-starter who is highly motivated and able to troubleshoot challenges on the fly
• Proven track record of working towards and exceeding metrics
• Bachelor’s degree preferred; however, will consider equivalent job experience
• Exceptional organizational skills with a high level of attention to detail and the ability to multitask
• Excellent problem-solving skills focused on identifying and implementing solutions for customers

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Subject to the absolute discretion of the company, this role is eligible for an annual cash bonus payment based on company, business unit, and/or individual performance.

Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.

A Reasonable Estimate Of The Current Range For This Position Is

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

45,000.00 - 56,000.00 Annual

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!