Team Lead, Implementations Jobs

"If you love a challenge and learning something new every day, then you’ll fit right in with the Implementations Team! Our team works directly with clients to help get them up set up for long term success with Absorb through effective project management (timelines, risk mitigation) and problem solving, being their first source of training and use case specific configuration questions, and becoming their trusted advisor for all things Absorb. Personally, one of things I love about working at Absorb is the camaraderie, collaboration, and teamwork throughout the organization, which helps both me and my clients achieve their goals." - Sarah Rivest, Implementations Project Manager

As a Team Lead, you will be leading and developing a team of implementation specialists who are project focused and are responsible for maintaining and driving the client relationship post sale; ensuring that project requirements are understood and executed on time. In this role, you will lead team meetings and cross department initiatives, coach team members through consistent one on one’s to ensure that they have the support, resources, and tools to be successful.

Are you interested in learning more about Absorb's remote first work culture? See below:

Absorb Software: Remote Work Culture

What you’ll do:

• Lead regular team meetings and mentor/coach team members.
• Define, refine, and report on key operational metrics and find data trends.
• Build and lead a high-performing team, provide training, coaching, mentorship and professional development to ensure team is performing, meeting individual and team metrics, and highly engaged to support and deliver world-class implementation support.
• Review team capacity and project assignment.
• Develop individual team members through one on one’s; including project progress, goal management and target tracking.
• Serve as the first escalation point for client and team issues.
• Manage onboarding projects for new clients, and coordinate with the Implementations Team to ensure timely implementation of add-on services.
• Work alongside Management to craft and implement Absorb customer experience strategies to delight Absorb Software’s clients in every interaction through our clients’ onboarding journey.
• Oversee the day-to-day operations of the implementation team, working with other Team Leads across Client Services, Product, Development and CloudOps teams to manage and resolve customer issues and escalations.

What you’ll bring:

• Proven Project Management experience for small projects.
• Previous team lead and/or supervisory experience required.
• Highly motivated self-starter with the capability to take initiative.
• Able to maintain high quality service delivery and documentation.
• Minimum 3 years managing client onboarding, implementation, and/or training experience in the software industry.
• Strong problem-solving skills and data analysis abilities.

Additional preferred qualifications:

• Second language, French preferable.
• Gainsight admin experience would be considered an asset.

Technologies we use:

• Absorb LMS, Salesforce, Gainsight, Taskray, Slack, Windows, Microsoft Office

Are you ready to become an Absorber?

What we offer:

• Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• Fully remote-first work with flexible work arrangements
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We’re united, and we grow through our commitment to elevating continual learning!
• We achieve exceptional results by genuinely caring about each other and the work we do

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [email protected]