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Service Desk Team Lead Jobs

Information Technology Service Desk Team Lead
By Amnet At Colorado Springs, CO, United States
Technical Support and Help Desk Support skills
Excellent communication and customer service skills
Experience in managing and leading a Service Desk team
Experience in documenting processes and creating reports
Experience in developing best practices for Service Desk teams
Relevant industry certifications such as ITIL or CompTIA A+ are a plus
Team Lead - Full Desk Recruiter
By Roc Search At Austin, Texas Metropolitan Area, United States
*MUST HAVE 360 EXPERIENCE OR 180 ON THE BUSINESS DEVELOPMENT/CLIENT SIDE*
· 2+ years of 360/ Full Desk recruitment experience ( Account and Recruitment experience)
· Using marketing and business knowledge to identify potential decision makers
· Contacting potential clients by telephone, to establish new contacts and their requirements
· Finding qualified candidates to fit your clients job requirements
Job Advert: Full Desk - Team Lead
Service Centre Team Lead
By ALOIS Solutions At United States
Two (2) years of administrative and/or customer service experience or an equivalent combination of education and experience is required.
Experience working in a Call Center Environment receiving in and outbound calls required
Experience working in the Health Care industry and supervisory experience preferred
Excellent oral and written communication skills
Good judgment and discretion skills
Ability to manage reports and metrics
Service Center Team Lead (Remote) 2023-1288
By Managed Care Advisors (MCA) At Greater Orlando, United States
Communicate with upper management regarding unit issues.
Two (2) years of administrative and/or customer service experience or an equivalent combination of education and experience is required.
Assist managers with escalated calls & inquiries
Work closely with managers and business analysts to identify opportunities for change to support continuous improvement.
Manage staffing schedules to ensure appropriate department coverage.
Assist members with day-to-day benefits and provider-related questions and/or issues
It Service Desk Lead
By Villanova University At Villanova, PA, United States
Excellent time management and planning skills
Utilize the ITSM solution to receive, update, and resolve support requests, maintain asset inventory, and participate in change management.
Experience working in a higher education setting
Create and maintain online documentation for knowledgebase and internal knowledge transfer.
At least 3 years’ experience providing end-user computer support
ITIL Service Lifecycle Certification or HDI Support Certification
It Service Desk Lead
By Horizontal Talent At Denver, CO, United States
Requirements (education, Experience, Certifications, And Other Skills)
Utilize technical skills, historical records, knowledgebase, tools to analyze and diagnose customer issues
Basic understanding of cyber security fundamentals and best practices including identity and access management
Experience providing remote support via phone and chat (Preferred, not required)
Provide front line technical support to employees via calls, chat, email, and remote support.
Collaborates regularly with the Technology teams to resolve technical issues and continually improve the technology experience for all our employees
Service Desk Lead Jobs
By Prosum At Los Angeles, CA, United States
Install software via Active Directory or System Center Configuration Management (SCCM). Provide remote support via GoToAssist, and SCCM.
Minimum Experience / Accountabilities:5 to 7 years' IT experience.
Must have strong functional knowledge; take ownership of skills, knowledge, and relationships needed to perform the job.
5 years Experience in Desktop and/or Service Desk Support.
Must demonstrate excellent customer service, written & verbal communication skills.
Work closely with internal and external support teams to create workflows that enhance and streamline the customer support experience.
Team Lead Fire Service Technician
By Johnson Controls At , Totowa, Nj
Candidate must possess excellent written/verbal communication and outstanding customer service skills.
Experience CCTV and IT and IP networks a plus.
CCNA, A+ and Network+ certifications a plus.
4 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems (preferred not required).
A good working knowledge of computers is necessary.
Ability to work flexible hours including weekends to meet customer requirements.
Usa Service Qa & Parts Order Desk Team Lead
By Philips At , Nashville, Tn
Demonstrates advanced knowledge and skill by successfully completing assignments in a timely manner.
Serve as a management representative in the absence of the leadership.
A Bachelor’s Degree desired with 2+ years related experience and/or equivalent related experience/education in a medical related industry.
To succeed in this role, you should have the following skills and experience
Motivating, coaching, and developing the technical and customer service skills of the agent.
Take ownership of customer issues and manages relationships ensuring a high level of customer satisfaction.
Service Team Lead Jobs
By The Coca-Cola Company At , Atlanta, 30313, Ga
Strong analytical skills with knowledge of process improvement methodologies, such as Lean Six Sigma
Manages Third Party suppliers to strict SLAs and ensures visibility to response times and time to fix
Integrates with the Central Ops Manager for a seamless approach to the ops function.
Depth of experience in operations delivery
An ambitious and creative Operations leader with depth of experience in multi-functional operations delivery across office and field-based teams
Good knowledge of B2B business environment.
Help Desk Team Lead
By D.R. Horton At , Arlington, Tx
Prior project management experience a plus
Experience with VNC, Cisco AnyConnect, or other remote connectivity software
Ensure team members have current knowledge of all internal policies and procedures
Assist manager in establishing and coordinating special assignments within the Helpdesk
Cover for manager when out of the office or on vacation
High school diploma or general education degree (GED)
Service Desk Lead Jobs
By Franklin Fitch At Providence, RI, United States

Key requirements for the role:

Service Desk Lead | Hybrid, Providence, RI | $75,000 - $85,000

It Service Desk Team Lead
By Keeley Companies At St Louis, MO, United States
Daily reporting of activities and project status to management
Provide on-site and remote support to end users
Associates Degree or equivalent work experience
Service Desk - Level 3 experience (3 years)
Network maintenance, troubleshooting, and administration
Escalation-point for all Service Desk Support Technicians
It Service Desk Team Lead
By Röchling Automotive At Duncan, SC, United States
Experience in Service Management systems according to ITIL
Technical management of his team of service staff and their coordination (duty roster, duty planning, on-call service, etc.)
Bachelor's degree (or an equivalent combination of education and experience)
Development and testing of technical requirements
Analyse departmental needs, identify vulnerabilities and increase productivity, efficiency and accuracy to make business decisions
Responsible team leader for IT in the region, who acts as team leader and is responsible for all services provided
Front Desk Team Lead
By Breckenridge Ski Resort At , Breckenridge, Co $23 - $25 an hour
Perform all duties required of front desk staff and capable of assisting other property management, staff, and guests needs.
Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels.
Act as the Manager on Duty when necessary and carry out the duties required of a manager.
Assisting the Manager on Duty with guest issues and requests.
Anticipate guests' needs, respond promptly and acknowledge all guests passing by.
Assists the Shift Manager with the daily room assignments

Are you looking for an exciting opportunity to lead a team of service desk professionals? We are looking for a Service Desk Team Lead to join our team and help us provide exceptional customer service to our clients. As the Service Desk Team Lead, you will be responsible for managing the day-to-day operations of the service desk, ensuring that all customer inquiries are answered in a timely and professional manner. You will also be responsible for developing and implementing service desk procedures and policies, as well as providing technical support and guidance to the team. If you have a passion for customer service and are looking for a challenging and rewarding role, then this could be the perfect job for you!

Service Desk Team Lead Job Skills:

• Excellent customer service and communication skills
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects
• Knowledge of IT systems and software
• Knowledge of ITIL best practices
• Knowledge of troubleshooting techniques
• Knowledge of network and system administration
• Ability to troubleshoot hardware and software issues
• Ability to provide technical support to end users
• Ability to document processes and procedures

What is Service Desk Team Lead Job Qualifications?

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 5+ years of experience in IT support
• 3+ years of experience in a leadership role
• Experience with ITIL best practices
• Experience with network and system administration
• Experience with troubleshooting hardware and software issues
• Experience with providing technical support to end users
• Experience with documenting processes and procedures

What is Service Desk Team Lead Job Knowledge?

• Knowledge of IT systems and software
• Knowledge of ITIL best practices
• Knowledge of troubleshooting techniques
• Knowledge of network and system administration
• Knowledge of customer service principles
Service Desk Team Lead Job