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Remote Call Centre Agent

Company

[salon]718
Address United States
Employment type PART_TIME
Salary
Category Consumer Services
Expires 2023-06-15
Posted at 1 year ago
Job Description
[salon]718 is looking for a Remote Call Centre Agent to assist our Guest Services team.
Responsibilities
This is a part-time position with 15-20 hours/week paid at USD $10-12/hour depending on experience. The ideal candidate will deliver a professional and qualified first impression to all guests calling & emailing the salon. This person has excellent verbal and written communication and customer service skills. They will also have experience working at a Hair or Beauty salon.
Guest services – answering calls and booking guests in for appointments, cancelling/rescheduling appointment as needed, responding to email requests for appointment bookings/changes to appointments, assisting with matching clients to their best Stylist Online Reputation - assisting the GM with managing customer experience issues and responding to reviews online Requirements: Previous experience working in a Hair or Beauty salon Proficient with Microsoft Office Suite Reliable, professional, courteous and patient Excellent communication and writing skills Ability to work 9 am - 7 pm Eastern Time on both Friday & Saturdays Experience with Phorest Salon software or similiar program an asset
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