Call Centre Associate Jobs
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Remote Call Centre Agent
By [salon]718
At United States
Are you looking for a job that offers a great work-life balance and the chance to make a difference? Look no further! We are looking for a Call Centre Associate to join our team and provide exceptional customer service. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!
Overview:
A Call Centre Associate is a customer service representative who works in a call centre environment. They are responsible for providing customer service to customers over the phone, via email, or through other communication channels. They must be able to handle customer inquiries, complaints, and requests in a professional and efficient manner.Detailed Job Description:
Call Centre Associates are responsible for providing customer service to customers over the phone, via email, or through other communication channels. They must be able to answer customer inquiries, resolve customer complaints, and provide customer support. They must also be able to process orders, provide product information, and troubleshoot technical issues. They must be able to handle customer inquiries in a professional and efficient manner.What is Call Centre Associate Job Skills Required?
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to work independently
• Knowledge of customer service software
• Knowledge of call centre operations
• Knowledge of company products and services
What is Call Centre Associate Job Qualifications?
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of call centre operations
• Knowledge of company products and services
What is Call Centre Associate Job Knowledge?
• Knowledge of customer service software
• Knowledge of call centre operations
• Knowledge of company products and services
• Knowledge of customer service best practices
• Knowledge of problem-solving techniques
What is Call Centre Associate Job Experience?
• Previous customer service experience
• Previous call centre experience
What is Call Centre Associate Job Responsibilities?
• Answer customer inquiries, resolve customer complaints, and provide customer support
• Process orders, provide product information, and troubleshoot technical issues
• Handle customer inquiries in a professional and efficient manner
• Follow up with customers to ensure satisfaction
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management
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