Customer Service Representative Team Lead Jobs

Strong organizational, multi-tasking, and time-management skills.

Works closely with division and executive management

Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior management.

Associates degree or a combination of relevant education and equivalent experience.

Robust benefits offering, including 401(k)

Exceptional at all duties & mentors all employees at and below the level of Manager.

Two (2) years of administrative and/or customer service experience or an equivalent combination of education and experience is required.

Experience working in a Call Center Environment receiving in and outbound calls required

Experience working in the Health Care industry and supervisory experience preferred

Excellent oral and written communication skills

Good judgment and discretion skills

Ability to manage reports and metrics

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Minimum Qualifications – Education And Experience

Preferred Qualifications – Education And Experience

Strong computer skills, including knowledge of MS Office programs

Other projects or responsibilities as may be required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

2+ years in customer service leadership role and team management skills

Collaborate with management to develop and implement customer service policies, procedures, and quality assurance measures

Identify areas for service improvement and implement strategies to enhance the overall customer experience

Stay updated on product knowledge, policies, and procedures to assist team members and address customer inquiries

Provide ongoing coaching and feedback to team members to enhance their performance and address skill gaps

5+ years of previous experience in a customer service role or similar position

Thinking quickly and offering suggestions

Retail and customer service experience

Sales associate or cashiering experience

Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability

Work With Fun, Motivated People

401K With a Competitive Company Match

Leadership / management experience, preferred

Answer and log calls from customers, technicians, and management in internal, secure system

Benefits (employee as well as family)

Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

6+ months of customer service and/or conflict resolution experience, preferred

Thinking quickly and offering suggestions

Retail and customer service experience

Sales associate or cashiering experience

Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability

Work With Fun, Motivated People

401K With a Competitive Company Match

Thinking quickly and offering suggestions

Retail and customer service experience

Sales associate or cashiering experience

Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability

Work With Fun, Motivated People

401K With a Competitive Company Match

Carry out daily performance management of all the CSR’s in the team.

Provide Management Information data as required

Proficient in basic people management processes

Train, develop and manage their respective team and its members.

Monitor and ensure that their team is compliant with the guidelines of the SMS Employee Handbook and departmental requirements.

Communicate any process or performance concerns to Managers on a timely basis.

Offer counseling and solutions for best processes including but not limited to where to find information

Perform side-by-side coaching to agents to provide real-time feedback on opportunities to improve agent performance and customer experience.

6-12 months of experience in a call center role

Effective listening and negotiation skills

Excellent written communication skills to include grammar, punctuation, and spelling

Excellent oral communication skills, including the ability to orally express moderately complex concepts clearly and quickly

▪ Report customer service team progress to management.

▪ Computer literate to include Word, Access, and intermediate skills on Excel

▪ Proven experience reading and understanding technical manuals

▪ Must have excellent phone and written communication skills

▪ 4 years directly related experience in Customer Service

▪ Knowledge of CSI and ACT a plus

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Follow up on all written correspondence and escalate to customer service manager on duty as necessary.

• Strong verbal and written communication skills

• Knowledge of apparel construction and fabrication and various fashion categories

• Experience with Microsoft word and excel

• 2+ years in customer service, help desk or call center experience in a retail environment

Knowledge of DHLeC business fundamentals and business unit relationships.

Excellent verbal and written communication skills.

4-6 years related work experience. PHYSICAL DEMANDS:

Resolve customer related inquiries and issues including, but not limited to, duties and taxes, tracking, account maintenance, customs and data holds.

Provide various types of reports on both an ad-hoc and scheduled basis in support of Contact Center performance.

Maintain and update client information in DHLeCS systems as needed.

Required Knowledge, Skills and Abilities:

Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Life insurance and other benefit options available for full-time staff

Prior experience in customer service/reception in veterinary field required.

Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).

Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.

Maintains proficiency in all technical applications (technical skills and system knowledge)

Assists supervisor in monitoring employee and team performance by reviewing operational metrics and listening to and observing call management techniques.

2+ years of experience in an advocate role, with Buffalo care intake experience

Previous experience mentoring and/or training others

Experience with personal computer and Windows PC applications Microsoft Excel

Experience with personal computer and Windows PC applications Microsoft Word

Carry out daily performance management of all the CSR’s in the team.

Provide Management Information data as required

Proficient in basic people management processes

Train, develop and manage their respective team and its members.

Monitor and ensure that their team is compliant with the guidelines of the SMS Employee Handbook and departmental requirements.

Communicate any process or performance concerns to Managers on a timely basis.

Strong analytical skills with knowledge of process improvement methodologies, such as Lean Six Sigma

Manages Third Party suppliers to strict SLAs and ensures visibility to response times and time to fix

Integrates with the Central Ops Manager for a seamless approach to the ops function.

Depth of experience in operations delivery

An ambitious and creative Operations leader with depth of experience in multi-functional operations delivery across office and field-based teams

Good knowledge of B2B business environment.

Scholarship opportunities for continued education

Must display exceptional leadership skills; excellent interpersonal and communication skills.

Customer service, restaurant, barista, food service, grocery or similar experience desired

Skills to communicate effectively with coworkers and customers

Ability to work independently, effectively manage time and multitask in a fast-paced environment

A Customer Service Team Leader responsibilities include

Knowledge of industrial/hydraulic hose and gasket industry preferred

Estimate delivery dates based on knowledge of production and delivery schedules and inventory

Works with account managers to keep account activities up to date

Sell industrial and hydraulic hose and gasket products and maintain customer accounts

Take orders on the phone and over the internet

Enter orders and product quotes into the computer system

1-2 years experience as Team Lead/Manager in a call center.

Prepare, compile, and sort documents for mail received

Check source documents for accuracy

Verify data and correct data where necessary

Obtain further information for incomplete documents

Scan and upload documents with communication in debt counseling and or Bankruptcy