Logistics Team Lead Jobs

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.

Amplify is seeking a Logistics Team Lead to join our Customer Operations team. The Logistics Team Lead will work cross-departmentally to facilitate communication about the delivery stages of all Amplify products to promote an efficient and successful delivery experience.

The Logistics Team Lead will train and support new team members, and will lead and motivate the team towards meeting established goals and objectives. In addition, the Team Lead will also be responsible for data entry, email monitoring, reporting, and various other duties if deemed necessary to ensure the workload is appropriately dispersed handled.

**This can be a remote position**

Responsibilities

• Work with Customer Care and Support and Business Operations to track and raise delivery challenges to Senior leadership
• Coordinate with all major Amplify material vendors to ensure that freight orders are scheduled and shipped to meet customer expectations as well as secure accurate documentation for scheduled orders
• Provide tracking information to Amplify customers which including but not limited to parcel shipments with FedEx, FedEx Freight and UPS and LSC Logistics while working with our 3PL to ensure that freight delivery appointments are supervised and scheduled
• Work as liaison between our vendors and our Sales team for international orders which includes ensuring the vital international shipping documents are completed for overseas shipments and freight forwarder shipments
• Work with our logistics partners to monitor and fix shipping errors
• Delegating tasks to team members based on their skill sets and project needs
• Provide timely feedback to team members on the quality of their work, providing guidance and instruction as needed
• Work as a liaison between Customer Care and our logistics partners to ensure timely and accurate movement of physical materials deliveries
• Collaborating with the team Manager and Director as needed
• Respond to Amplify internal and external customer inquiries with real-time information if applicable
• Ensure that the quality of all Amplify logistical services provided meet the required standards and SLAs (service level agreements)

Basic Qualifications

• Experience using a variety of operating systems with knowledge of networking, connectivity, and internet protocol
• Proficiency with office software including Google products (docs, search) and Microsoft products (Excel, Word)
• Bachelor’s degree in Business or a related field equivalent
• Customer service experience in a fast-paced, professional work environment
• 2+ years of logistics or vendor management experience

Preferred Qualifications

• Ability to efficiently complete multiple projects simultaneously, while maintaining acute attention to customer care and details
• Ability to track multiple processes
• Experience using Salesforce software
• Keen on working in a fast paced environment
• Excellent communication and interpersonal relations

What We Offer

Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, incentive stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $38,000 - $54,000.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.