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- Senior People Operations Associate
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Senior Associate, Learning Operations
Company | DoorDash |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-06-15 |
Posted at | 1 year ago |
About The Team
- Respond to a high volume of inquiries to troubleshoot issues related to our learning technology systems and tools. Deliver functional and technical support for other LMS users and content creators.
- Communicate to stakeholders the status and project progress of all work related to learning operations.
- Partner closely with L&D and Training Operations teams, cross-functional partners, and external vendors to iterate on the vision, strategy, roadmap, and success metrics for our shared operations.
- Contribute and exhibit ownership and accountability for the successful execution of internal processes that support the daily operations of the Learning Technology & Insights (LIT) team.
- Strategize and leverage technology and tools to help provide creative and scalable learning solutions.
- Make recommendations with a clear execution plan for future improvements to content management, workflow processes, and user experience.
- Develop and execute content management operations to ensure that training materials are kept up to date, tracked accurately, and easily accessible by different audiences.
- Monitor operations performance and determine the highest priority impact updates/changes to make while deprioritizing others.
- Perform user-acceptance testing within the LMS when new programs are developed. Create job aids and other support documents to support the launch of new programs.
- Use data, analytics, and anecdotes to develop insights, evaluate success and drive strategic decisions to take your programs and projects to the next level
- Develop and maintain standardized documentation and SLAs on LIT operational processes and procedures to ensure a comprehensive LIT governance model.
- You question the why behind your objectives, and surface areas of strategic misalignment
- You have a vision for the future of L&D in a constantly evolving world
- You own a project / within your team; you set strategy and build an execution plan to achieve your objective with minimal oversight/guidance from your Manager
- You are comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously with strong project management skills
- You have experience working with Salesforce, Asana, Cornerstone LMS, Tableau, Excel
- You have an owner mentality: you're focused on quality, output driven, proactive, and always pushing yourself to do better
- You can think strategically and recommend solutions to complex problems while also executing many projects and priorities day-to-day
- You are collaborative and know how to develop strong productive relationships both internally and with our external partners
- You are passionate about managing the ins and outs of learning operations, and have a process improvement mindset
- You are highly analytical and data-driven in your decision-making process. You are comfortable pulling data from various sources, reading and analyzing data, doing analysis in Excel or google sheets, and partnering with analytics partners for more complex analyses
- You have 4+ years of experience in operations (training industry preferred)
- You know how to present complex information in a clear and concise manner with strong written, verbal, and visual communication skills
- You find the right balance of data and common sense to problem-solve and think creatively when we have incomplete information
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