Senior Director, People Operations

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About Trevor

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth, and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

Role: Senior Director, People Operations

Reports to: Chief People Officer

Level: Senior Director

Location: This role will be remote in the continental US, Alaska, or Hawaii

Hours: Full-time

Salary Range:$155,000-$170,000 per year

Application Deadline: August 5, 2023

In the spirit of transparency and open communication, we wanted to share with you that The Trevor Project recently voluntarily recognized The Communications Workers of America (CWA) as the representative of certain employees for collective bargaining purposes. The position for which you are being considered is not part of the bargaining unit because it is confidential, managerial, or supervisory, and you may be responsible for communicating management’s decisions to bargaining unit employees.

Overview Of The Role

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach our direct work and engagement with Trevor colleagues across the organization while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization, while continually growing our LGBTQ competency and awareness.

The Senior Director of People Operations will oversee and provide strategic guidance to the team’s approach to employee engagement and culture; learning and development; performance management; benefits and total rewards, diversity, equity and inclusion; and organizational design and development. As a member of the People and Culture Leadership team, you will guide, coach and collaborate with a team of direct reports and will partner across the organization to support evolving organizational needs and priorities ensuring we develop, support and retain our staff in an inclusive environment where all can thrive as we work to save LGBTQ young lives.

Who You Are

• Experienced. Proven successful experience in a leadership role, overseeing functions responsible for HR/HR Operations/People Operations, including: compensation & benefits, training & development, employee relations, organization design & development, DEI, and compliance. This will include successful people and team management.
• Operations Manager. Proven ability to successfully lead operations and teams to scale, with experience in successfully managing complex projects with multiple resources and capable of allocating resources to achieve key objectives
• Collaborator. Proven collaborator who approaches all work and interactions with empathy and inclusion, with recognized success in creating relationships with cross-functional teams from varying levels, working closely with colleagues to brainstorm ideas, discuss pros/cons, and develop ways forward. Proven ability to listen and respond to develop mutual understanding and trust.
• Focused on service delivery and adaptability.Demonstrates a commitment to outstanding internal and external service to our colleagues, the individuals we serve, our donors, and those with whom we collaborate and communicate. Proven focus on proactive and inclusive issue resolution and continuous improvement for all systems and processes. Demonstrated flexibility in the midst of change, being able to successfully juggle multiple deliverables, and adapting to new situations with fresh ideas or innovative approaches.
• Organization and Detail Orientation. Proven organizational, time, and task management skills and prioritization skills with demonstrated detail orientation; proven understanding of the impact of personal and team deliverables on others, having successfully navigated environments where quality, efficiency, and end results are paramount.
• Mission and Culture Aligned: Demonstrates awareness and support for The Trevor Project’s mission and vision: to end suicide and address mental health crises in the LGBTQ youth community, and create a world where all LGBTQ young people see a bright future for themselves.
• Communicator. Demonstrated ability to articulate thoughts and ideas clearly and effectively in written and oral forms to audiences inside and outside of the organization. Skilled at conveying technical information to a non-technical audience
• People Manager. Experienced people manager of a team with proven success in training, leading, coaching, developing, and managing the performance of direct reports, Clearly communicating goals and priorities inwardly and outwardly, engaging staff in the execution of responsibilities, and creates open channels of communication and feedback while ensuring team members are accountable for achieving outcomes. Demonstrated track record of communicating organizational decisions, policies, and processes in perspective, keeping the organization’s best interest at the heart of all communications, decisions, and actions.

What You'll Do

• Utilize & optimize tools and processes that capture the voice of all of our employees in a dynamic way - leveraging all forms of data collection to help create employee-focused strategies, programs, and processes
• In partnership with the Legal team, ensure that People and Culture Operations functions operate in compliance with all national, state, and local laws, policies, and best practices
• Continuously roll out processes, initiatives and best practices that support and engage employees in a high-growth environment
• Champion and serve as a culture carrier for The Trevor Project’s values and commitment to diversity, equity, and inclusion
• Other relevant tasks, duties, or special projects as assigned
• Align our employee experience and our day-to-day People Team operations with overall DEIB and corporate strategy
• Execute engagement strategies and programs that build brand ambassadors, promote adoption of our employment brand, and increase employee retention and engagement across the various stages of the employee lifecycle
• Provide guidance to the people and culture strategy for planned international expansion
• Own the development of a new People and Culture Business Partners sub-department, including hiring, onboarding, coaching, and developing staff
• Design and develop an employee communication program in partnership with our Marketing, Communications, and Content (MCC) team that represents and shapes our culture, communicates strategic priorities, and provides clear messaging for a global audience
• Coach, develop, and mentor a team responsible for Employee Engagement, Surveys and Company-wide Feedback tools, Learning and Development, and Performance Management Strategy
• Implement talent management approaches that incorporates union strategy and increases our bench strength, fosters internal mobility, develops internal capability and promotes diversity and equity
• Track and develop progress of programs and employee engagement with content and execution of tangible KPIs
• Manage and develop change management practices that ensure quality of adoption of culture change and ensures objectives were met optimally
• Partner at all levels on current and emerging People and Culture Operations needs and priorities
• Serve as a role model for the company’s culture by practicing, demonstrating, and pushing for the highest standards of behavior and ethics in all decision making
• Manage annual plans, goals, workforce planning, and budgets for the People Operations department
• Inspire, coach, and steer a growing team of People Operations leaders
• Develop and oversee the execution of the People and Culture Operations department’s strategy to create and maintain a best-in-class employee experience in a diverse and inclusive culture where all staff can thrive
• In collaboration with the Chief People Officer, serve as a strategic partner and advisor in matters related to our employees and culture, our growth strategy and exploration of international and/or language expansion, and other evolving needs of our organization

Why Trevor?

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• Generous vacation and 12 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays , and three half-day Fridays during the summer
• A career that truly makes a difference in the lives of LGBTQ young people–every single day
• Flexible Spending Accounts
• Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high quality on-demand courses.
• Online Subscription to Headspace, a digital mindfulness and meditation platform
• Comprehensive health insurance, including plan coverage for various gender affirmation care (and we pay 100% of your employee contribution premiums for medical, dental, vision, AND basic life insurance)
• Pet insurance
• Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and a reimbursement to outfit your work-from-home space!)

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. The Trevor Project complies with all applicable laws.