Sales Operations & Support Specialist

Premier Wireless Business Technology Solutions (PWBTS), an industry leader in K-12 school technology solutions is seeking an Implementation Manager to join our team!

Location: In-office at 9555 W Sam Houston Pkwy S Suite 550, Houston, TX 77099

Work hours: Monday through Friday 8:30 AM to 5:00 PM CST

Salary: Competitive salary plus full benefits

Premier Offers Awesome Benefits Including

• Opportunity for growth and promotion
• Great Culture: "people-first" work-hard-play-hard environment passionate about technology and helping education address the digital divide
• Phone discount plans with T-Mobile and much more
• Full Benefits: options including medical, dental, vision, PTO, sick-time, 401(k) and beyond

Sales Operations & Support Specialist Job Summary

As a Sales Operations & Support Specialist (in-house called Implementation Manager), you will play a key role in the successful order processing and onboarding of our valued clients to our services. You will be responsible for developing and executing comprehensive implementation plans, ensuring a seamless transition, and providing exceptional customer support throughout the process.

Sales Operations & Support Specialist Responsibilities

• Participate in pre-sale customer meetings to showcase the value of our implementation services and assess customer needs
• Administer customer surveys to measure satisfaction and identify areas for improvement
• Ensure a smooth transition to the support team
• Ensure that commitments made during the implementation process are successfully delivered
• Onboarding & Implementation:
• Utilize self-help tools to empower program administrators in managing the onboarding process effectively
• Conduct follow-up customer touches to address concerns
• Understand prospective customers' business requirements and develop customized implementation plans
• Lead and complete implementations based on project size, scope, and complexity, adhering to well-developed plans and timelines
• Post-Sale Support:
• Pre-Sale Support:

Sales Operations & Support Specialist Required Qualifications

• CRM sales software experience
• Proficiency in MS Office Suite, especially Excel and PowerPoint
• Ability to build cross-functional partnerships and leverage resources to ensure project success
• 3+ years of business experience, including project management or customer account management in a product-based service (i.e. hardware technology)
• Strong program and project management leadership skills, with the ability to organize and lead projects from start to finish
• Familiarity with wireless technologies, including iOS, Android, MDM, etc.
• Strong organizational and time management skills to manage complex customer issues effectively
• Ticketing system or project management tool experience
• Excellent communication and interpersonal skills to effectively articulate our implementation value proposition to customers
• Completed High School Diploma/GED

Sales Operations & Support Specialist (Implementation Manager) Preferred Qualifications

• Experience working in the mobile technology or technology industries
• Bachelor's Degree
• Knowledge of telecommunications
• Experience with HubSpot CRM specifically

About Premier Wireless Business Technology Solutions

For nearly 30 years, Premier Wireless has been a trusted technology advisor, providing innovative solutions and white-glove support for education, healthcare, government, hospitality, enterprise and SMB companies across the country. Today, with over 1 million devices sold, Premier Wireless is a strategic partner in addressing the digital divide, improving communication, embracing technology and enhancing safety.

Premier’s most recent developments include CPR3 (custom-built hand-held, body-worn computer) and ConnectED Bus (WiFi on school buses)—innovative solutions that illustrate our commitment to harnessing available technologies to solve today’s challenges.

Premier Wireless satisfies diversity requirements as a certified WBE, SBE and EDWOSB; is a named partner on Sprint’s DIR TSO-3432 contract; and maintains a national purchasing contract with Choice Partners, making life easy for our many public sector customers.

Diversity And Inclusion Statement

At Premier Wireless Business Technology Solutions (PWBTS), we are dedicated to creating a workplace that values diversity and fosters inclusion. We strongly encourage applications from candidates of all backgrounds, including Veterans, who bring unique perspectives and experiences to our team. Our commitment to equal employment opportunity aligns with our goal of building a workforce that reflects the diverse communities we serve. Join us in our mission to provide innovative solutions and exceptional service by submitting your application today.

We are proud to be an equal-opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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