Sales Support Specialist Ii

Cox Business is more than part of a cable company - we are a technology solutions leader. In addition to offering data network services for businesses, we also consult with companies of all sizes to provide managed network services, cloud infrastructure, managed hosting services and other emerging technology solutions.
The Agent Channel Specialist provides service and support and grows selling agent generated accounts as a member of the Indirect sales team. Develops ongoing relationships with agents, coordinates sales activities, ensures projects are submitted correctly.
The position is spent supporting Agent Channel Managers and assisting agents. The role is part of a goal-driven, sales organization with pressure to grow revenue quickly. Incumbent will manage their own schedule. May have to spend 6-7 hours a day entering information into order generation system.
Primary Responsibilities and Essential Functions

• Creates and participates in opportunities to serve as a public representative and image builder of Cox in the community to network and develop and maintain Cox's presence; (e.g., promotes and/or attends non-profit events).
• Participates in internal meetings to create product packages, sales processes, communicate and coordinate sales, report on sales activities, implement new products, solve problems, and keep up to date with information about Cox.
• Uses a spreadsheet-based tool to assess the ROI for prospects who are not currently on the Cox network and forwards the result for approval.
• Works with Agent Channel Managers to develop and review sales plans and renewal plans. Handles the details of implementation and service delivery for assigned agent accounts.
• Works with Agents and Agent Channel Managers to develop proposals for sales opportunities generated by agents that are appropriate solutions for meeting customer needs.
• Collaborates with Sales Support to ensure quality hand-off of projects and proper implementation of agent sales.
• Checks serviceability of agent generated opportunities, qualifies opportunities, assigns opportunities to local Agent Channel Managers when appropriate, and consistently promotes upsell of revenue.
• Ensures that requests for major service changes (moves, adds, changes) are carried out and that trouble tickets are resolved expeditiously, as necessary. Responds to agent inquiries.
• Negotiates renewal of expired contracts with assigned agent accounts. Verifies that service pricing reflects pricing structures set at the corporate level.
• Keeps agent database up to date by recording all activities, transactions, and communications with agents.
• Attends job-related training to increase knowledge of Cox and competitor telephony, data, and video services/solutions, customer premise equipment, networking, consultation, negotiation, and sales skills; attends strategic and/or development meetings with Sales management.

Minimum

• Requires a minimum of 6 months' work experience using Windows-based PCs, MS Office
• 4 years of experience in a related field (e.g. Product Development, Technology, Marketing, Process Improvement, etc.); or a High school diploma/GED with 3 years of experience in a related field; or an AS/AA degree, BS/BA degree or certification in a related discipline

Preferred

• Valid driver's license, good driving record, reliable transportation
• 1-year experience in telecommunications (telephony, data, and video) sales or account development for the role
• 2 years telephony and data transport experience preferred for Carrier/Wholesale role
• Excellent skill in adaptability, applied learning, building relationships, written communications, expanding and advancing sales opportunities, formal presentation skills, high impact communications, continuous learning, negotiation, PC skills, product knowledge and technical platform, reasoning and sustaining customer satisfaction to work effectively with teams throughout the organization.

About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.