Sales Support Specialist Jobs

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Overview:
Dahill, A Xerox Company is currently hiring a Sales Support Specialist who will be responsible for supporting our Sales Teams with administrative functions through data gathering, analysis and customer service. The Sales Support Specialist expands and retains our customer base through assisting our salesforce to help maximize productivity.
Responsibilities:

• Works autonomously within established procedures and practices
• Communicates appropriate items to internal and external partners
• Supports and assists in onboarding new partners, including order preparation and submitting lease applications for credit review
• Demonstrates empathy and understanding of customer concerns
• Oversees customer delivery, installation and end-user training
• Assists with customer quarterly business reviews
• Maintains close communication with cross functional teams to ensure transactions are streamlined and processed timely
• Strategizes with sales and service on account situation and action plan
• Promotes and supports Xerox programs and offerings
• Serves as the main point of contact for service and billing escalations
• Builds and maintain a working relationship with heads of departments
• Serves a liaison between customer, sales and service.
• Provides exceptional customer service

Requirements:

• Proficient in reviewing documents and contract requirements for issue resolution
• Customer Service experience
• Ability to work in a dynamic fast-paced work environment to produce high quality, timely and organized output
• Proficiency using MS Office Suite (PowerPoint, Word, Excel and Outlook)
• Personal drive and internal motivation toward high achievement
• Excellent communication (oral, written and presentation skills)
• Ability to influence, negotiate and gain commitment at all organizational levels
• Occasional local travel
• Bachelors and/or Associates degree in business or related field preferred
• Ability to work collaboratively and effectively in a team-oriented environment