Manager, Sales Operations Jobs

Location: DFW Headquarters Building 8 (DFW-SV08)
Additional Locations: None
Requisition ID: 67497
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job

• The Manager Sales Operations will be a driving force in American’s transition to focus our sales programs on driving incremental value for our customers
• This team member will create and maintain reporting to track performance at a Global Sales level, measuring metrics and goals for our leadership and providing insights to shape the Department’s overall strategy
• They will do this by developing centralized insights from AA B2B performance and delivering those key metrics and drivers to our front-line sales team and Leadership
• This role is a member of the Global Sales Team within the Sales Operations & Development Division

What You'll Do

• Based on findings, develops suggests actions to improve performance and share those with the Sales Effectiveness and Sales Automation teams to identify tools/training required
• Monitors Sales performance as analyzed by Revenue Analysis and uses that data to guide and educate our Sales organization on successful execution of the commercial strategies
• Centralized budget and business planning for the Sales Organization
• Represents Global Sales across the Commercial Organization
• Lead, mentor and support a team seven analysts in Sales Operations
• Develop productivity and effectiveness reporting and KPIs for our Retailer Support team
• Identifies areas of opportunity across various metrics including route, channel, and customer behaviors

All you'll need for success
Minimum Qualifications - Education & Prior Job Experience

• Exceptional training and coaching skills to motivate employees
• 3 years successful sales and analytical experience
• Bachelor’s degree in relevant field or equivalent experience/training
• Great verbal and written communication skills
• Proficiency in SQL and working knowledge of Power BI/Tableau
• Modern retailing (NDC) knowledge (both current and future)
• Advanced customer focus and customer service skills

Preferred Qualifications - Education & Prior Job Experience

• Former experience as a B2B sales professional
• MBA or Advanced degree in Analytics preferred
• Proven background in working across teams and department to deliver results
• Knowledge of Retailing Support tools and Strategy
• Experience in supporting B2B sales teams in a variety of capacities
• Effective communicator, facilitator, and collaborator
• Strong project management skills and ability to be proactive and meet deadlines

Skills, Licenses & Certifications

• Proven C-Suite communication capabilities
• Robust distribution knowledge
• Big data analytics

What You'll Get
Feel free to take advantage of all that American Airlines has to offer:

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 67497