Sales Operations Support Analyst Jobs

Excellent verbal and written communication skills

Knowledge of Microsoft Office, Word; Excel, CRM

Calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

3+ years of business experience, including project management or customer account management in a product-based service (i.e. hardware technology)

Ticketing system or project management tool experience

Strong program and project management leadership skills, with the ability to organize and lead projects from start to finish

Strong organizational and time management skills to manage complex customer issues effectively

Premier Offers Awesome Benefits Including

Sales Operations & Support Specialist (Implementation Manager) Preferred Qualifications

Own data hygiene in Salesforce and connected sales tools including duplicate management, data completeness, and legal tags (ex. banned contacts)

2+ years of experience in sales operations and/or Salesforce.com administration (Salesforce Admin certification preferred)

Strong belief in the value of customer service and stakeholder management

Document technical requirements for system and process enhancements to ensure successful execution of top business objectives

2+ years of experience with the internet or software as a service (SaaS) industry

Self-starter, highly analytical with sound decision-making skills

3-5 years of strong analytical and problem-solving experience working in sales operations, business analyst role, process improvement, and/or program/project management

Knowledge and skilled experience with Salesforce.com or similar CRM system

Required Knowledge, Skills and Abilities:

Sales Reporting, Analysis and CRM Management:

RFP Process and Content Management

Required Education, Experience and Credentials:

Strong organizational and time management skills, attention to detail

Build trusted relationships through direct communication with Veeva sales, finance, and operations teams and with the customer

University degree (BA, BSc, BBA) or equivalent work experience

Strong written and oral communication skills in English

Experience working in SalesForce or other CRM systems

Experience with MS Office (PowerPoint, Word)

Detail-oriented with strong project management skills, balanced with the ability to think strategically

Collaborate cross-functionally within Revenue Operations, Sales Enablement, Finance, and Sales to ensure streamlined processes are implemented

2+ years sales operations and/or revenue operations experience

Proven success partnering with Sales, Finance, Revenue Operations, and Sales Enablement

Experience working with cross functional teams in a high-growth enterprise software company

Experience establishing an operating cadence and consistent reporting to support the needs of the business

Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices,

Meet GSCO Support KPIs and targets, and communicate activity metrics to GSCO management

Gain an understanding of the business priorities and challenges of the Global Sales Reps and Managers

Undertake administrative responsibilities and other projects as required

Good computer skills, especially in Word/Excel

Strong communication, interpersonal, analytical, and mathematical skills

Experience working with all levels of management.

Partners with Sales management to track incentives, goals, performance and makes suggestions for improvement.

Fulfills ad-hoc requests for information from Sales management.

Skilled in Microsoft Excel at an intermediate level to include experience building pivot tables / visual data for presentations.

Leverages sales reporting and critical thinking abilities to provide the sales leadership team insights through data, reports, and analytics.

Experience pulling data from systems and performing data analysis.

Provide analytical support and make recommendations to the Medco and Dealer Management Group (DMG) business, including but not limited to:

Excellent computer and data entry skills including high level of proficiency in Excel, Access and other databases

Essential Job Duties & Responsibilities

Works cross functionally on department initiatives to improve the customer experience

Maintains in-depth working knowledge of Performance Health systems and processes

3 - 5 years of experience in data analyst role or sales analyst role

Serves as the central point of contact for field and management support for data and ad-hoc analytic requests.

Builds, maintains and promotes positive and professional working relationships with associates and management.

Completes special projects as deemed necessary by management.

Manages large, relational data to clean, merge, manipulate, and aggregate data for use in reporting.

Key responsibilities for this role include:

The minimum qualifications for this role are:

Degree in business administration, finance, or marketing, or equivalent combination of education and experience.

Strong research and data analysis skills.

Strong communication and presentation skills.

At least one year of experience in sales support and analysis.

**This is a part-time, remote position of approximately 10-15 hours per week.**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Some of the industry-leading benefits we offer include:

Manage digital media buying order fulfillment within a team structure

Data Entry and other ad-hoc reporting tasks

Bachelor's degree in Business, Marketing, another quantitative field, or equivalent work experience in an advertising operations role

Flexible PTO and remote work options

Learning the fundamentals of programmatic digital media buying operations and supporting technology

2+ years of analytical experience, preferably in Sales Operations, Business Operations, Strategic Planning, Finance, or related fields

Outstanding problem-solving skills, with a proven track record of asking critical questions, structuring complex problems, and providing effective solutions and recommendations

Excellent presentation skills, particularly in building persuasive PowerPoint presentations

Previous experience with SAP and proficiency in SQL, Business Objects, or similar analytical packages is a plus

Collaborate with cross-channel sales teams to develop and refine sales forecasts.

Analyze actual usage, market trends, events, and new product introductions to recommend changes and improve forecast accuracy.

One to three years of experience with Airtable or other work management system

Support the marketing operations team with monthly licenses audits and ad-hoc user management reporting requests

Respond to functionality and “how to” questions and any issue reports

Escalate trouble tickets to the senior analyst ensuring requests have been sufficiently triaged and next tier has sufficient information

Build bases, automations and interfaces

Develop content for software and training support channels

1-3 years of experience in Sales Analytics, Sales Operations, Revenue Operations or Business Operations (preferably B2B sales)

Proven experience with Salesforce (especially pulling reports, creating dashboards, managing cases)

Experience with Sales Enablement tools such as Salesloft, Outreach, Gong, Sales Navigator or others

Strong analytical and problem-solving skills

Detail oriented and strong organizational skills

Ability to effectively communicate and build rapport with account executives, sales leadership, marketing and finance

Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices,

Meet GSCO Support KPIs and targets, and communicate activity metrics to GSCO management

Gain an understanding of the business priorities and challenges of the Global Sales Reps and Managers

Undertake administrative responsibilities and other projects as required

Good computer skills, especially in Word/Excel

Strong communication, interpersonal, analytical, and mathematical skills

1-3 years of experience in an analytical role in Finance, Sales Operations, Consulting, and/or Venture Capital/Private Equity

Strong working knowledge of & experience using Microsoft Excel, Powerpoint, & Outlook

Report directly to the Manager, Sales Operations on the Institutional Sales Operations team providing support and coverage

Manage & streamline monthly commissions calculations for cross-selling activities

Proven analytical experience with a history of conducting sophisticated and creative analyses

Highly collaborative style with strong influence skills

Work with management to determine internal and external (vendor) reporting requirements and enforce the delivery of accurate and timely information.

Minimum 0-2 years’ experience in a vendor liaison/management or similar role.

Serve as the liaison between organization management and vendors to ensure vendor partners are effectively managed and contracts are fully leveraged.

Work with management in developing internal and external (vendor) SLAs and metrics necessary for monitoring the results of vendors.

Develop company guidelines and best practices for vendor management and viability measures.

Work with legal and organization management to drive contractual or legal agreements through negotiation to final execution.

Experience with creation and management of User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings

2-3+ combined years of experience with Salesforce Administration

Experience with Lightning Components and in all phases of Software Development Life Cycle

Experience with Salesforce reports/dashboards and workflow rules

Salesforce Administrator Certification (Salesforce Advanced Administrator Certification and CPQ Specialist Certification strongly preferred)

Proactive approach and strong communication skills (including written, presentation, and verbal)