Healthcare Call Center (Remote) ($19.00 / Hour)

Join our team at employer and become a Member Service Specialist during Open Enrollment season! As a Member Service Specialist, you will have the opportunity to support individual members with their healthcare accounts, answer their questions, and provide assistance with enrollment and payment processes. With a fully remote position, you can work from the comfort of your own home while still being a valuable part of our team. If you have customer service experience and the ability to navigate multiple systems, we encourage you to apply today!

Responsibilities

• Navigate between 5-10 different applications and systems efficiently.
• Provide support to individual members regarding their accounts, including eligibility, enrollment, billing, and delinquency.
• Answer and transfer calls as necessary through our web-based phone system, handling around 20-50 calls during open enrollment season.
• Assist members with payment setup and recurring payments, as well as guide them on how to do the same online.
• Look up member accounts and provide information on payment status, eligibility status, premium amounts, and enrollment processes.

Qualifications

• Healthcare experience is a plus but not required.
• General understanding of health insurance or healthcare is beneficial.
• Ability to navigate through multiple systems and screens while typing and talking simultaneously.
• 1+ year of experience working in a customer service call center environment or a related field.
• Must have reliable internet and a designated work from home space.
• A High School diploma or GED is required.

If you are interested in this opportunity, please apply to the job application!

Additional Information

Please Note: Scammers are posing as employer. They will never contact you via Gmail, Telegram, or WhatsApp and they will never solicit money from you.

employer is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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