Remote Call Center Supervisor ($40K+/Year)

OVERVIEW:

Upcision is a rapidly growing company seeking an experienced and motivated Remote Call Center Supervisor to oversee our cold calling campaigns for our diverse clientele. The ideal candidate is someone who thrives in a fast-paced environment, is detail-oriented, and has excellent communication and leadership skills. This is an exciting opportunity for someone looking to make significant contributions and grow within the organization.

KEY RESPONSIBILITIES

• Utilize technology to manage and assign lists to agents based on performance and to track campaign progress.
• Manage and oversee the daily operations of a remote team of cold calling agents, ensuring adherence to company policies, performance standards, and targets.
• Develop and maintain strong relationships with clients by understanding their needs, expectations, and requirements.
• Continuously monitor agent performance, providing constructive feedback and coaching, and conducting regular performance evaluations.
• Collaborate with other team members and departments to create and implement new and improved cold calling strategies to improve overall performance.
• Act as a liaison with clients, implementing reporting, onboarding, and offboarding procedures, and ensuring exceptional client satisfaction.
• Identify, address, and resolve any operational challenges or obstacles in a proactive manner.
• Maintain a deep understanding of the company's products and services in order to effectively communicate with clients and resolve any potential issues or concerns.
• Foster a positive work environment that supports learning, growth, and open communication within the team.

REQUIREMENTS

- Minimum 3 years of experience in a call center supervisor or management role, preferably within a remote work environment.

- Proven track record in managing outbound cold calling campaigns and meeting or exceeding performance goals.

- Exceptional verbal and written communication skills, with the ability to liaise with both internal and external stakeholders.

- Strong interpersonal skills and the ability to lead, motivate and coach a diverse team of remote call center agents.

- Ability to prioritize and manage multiple projects simultaneously and efficiently.

- Strong problem-solving and decision-making skills.

- Proficiency in using various technology platforms, including CRM software and call center management tools.

- Availability to work various shifts as needed to support team members and client requirements.

The opportunity to join our growing organization as a Remote Call Center Supervisor offers an excellent chance to develop your career, contribute significantly to the success of our campaigns and clients, and be a part of a collaborative and supportive work environment. If you are passionate about leading and managing teams, are results-driven, and have a desire to excel in your career, we would love to hear from you. Apply today to become a part of our success story!