Call Center - Fraud Specialist - $15.00 - Remote

Employer is a global leader in payment solutions, providing millions of people with the ability to securely move money between buyers and sellers. By joining our team, you will have the opportunity to make a significant impact on the payments technology landscape. With our best-in-class payment technology and software solutions, you can grow with confidence and achieve amazing results.

Summary Of Role

• Contacts customers and merchants to gather additional information about fraudulent charges.
• Maintains accurate and complete documentation for investigations.
• Analyzes account history, including payment and transaction history.
• Investigates potential credit card fraud cases based on information received from the fraud detection system.

Responsibilities

• Acquires and applies job skills, learns company policies and procedures to complete assigned tasks.
• Responds to account inquiries, providing standard/scripted responses to alerts generated within the fraud detection queues.
• Assists with completing lost stolen reports, including blocking and transferring compromised accounts.
• Receives detailed instructions and works under close supervision.
• Works on routine to semi-routine assignments, following established procedures with limited decision-making.
• Builds credit card replacement orders and prepares shipping materials.

Minimum Qualifications

• No Relevant Experience Required.
• High School Diploma or Equivalent.

Preferred Qualifications

• Previous work experience in a fraud-related field.

Desired Skills And Capabilities

Skills / Knowledge:

• Completes assigned routine tasks.
• Acquires and applies job skills and learns company policies and procedures.

Job Complexity

• Recognizes the need for occasional deviation from accepted practice.
• Requires limited decision-making outside of stated processes.
• Works on routine to semi-routine assignments.

Supervision

• Receives detailed instructions and follows established procedures.
• Works under close supervision.

Additional Information

• This position is eligible to be considered for remote hiring.
• The position listed in this requisition is ineligible for the referral bonus award program.
• Global Payments Inc. is an equal opportunity employer.
• Applicants requiring reasonable accommodation should notify a representative of the Human Resources Department.
• Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.

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