Call Center Specialist (Remote)

Advantages Of Joining Hiring Company

• Opportunity to contribute to the betterment of government services
• Work remotely from anywhere
• Emphasis on inclusivity, acceptance, and humility
• Collaborate with diverse teams and make a real impact in people's lives
• Supportive work environment that respects work-life balance

Responsibilities

• Analyze call center data to improve efficiency and suggest operational improvements
• Investigate and resolve escalated issues
• Ensure quality customer service and understanding of supported product suite
• Update incident logs and provide customer feedback to product development teams
• Provide mid-level/tier two technical product support to customers remotely

Requirements

• Proficient in technical product support
• Bachelor's degree and at least 5 years of related experience

Additional Information

• Generous PTO policy and inclusive culture that embraces personal interests and flexibility
• This is a fully remote position
• Hiring Company prioritizes building diverse teams and meeting consumer expectations
• Hiring Company is a remote-first and remote-always company, supporting a nationwide distributed team
• Hiring Company is a digital services company that helps the federal government improve services

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