Associate Annuity Call Center Professional, Unlicensed, Remote ($23.46 - $25.00 / Hour)

Advantages Of Joining This Company

• Support from experienced teammates, ongoing training, and regular meetings with managers for professional development and career progression
• Competitive base salary, comprehensive benefits package, and a focus on work-life balance
• Empowerment to find the right solutions and help customers make the most of their financial resources
• Opportunity to provide a superior call experience and own the entire customer interaction from start to finish
• Multiple paths for advancement within the organization, including the opportunity to become an expert in various financial products and programs

Job Responsibilities

• Building rapport with callers of diverse backgrounds to accurately assess their needs and provide solutions
• Navigating multiple systems while engaging callers with clear and positive language
• Focusing on quality and first-call resolution, while minimizing processing time and after-call work
• Providing excellent customer service and support through clear communication and problem-solving skills
• Helping individuals achieve financial clarity and live meaningful and grateful lives

Career Development

• Structured training and onboarding for the specific product or program supported, with a designated onboarding partner and regular mentoring
• Opportunities for advancement within the organization, including involvement in recruiting, focus groups, quality initiatives, and launching new services
• Clear guidelines and resources provided, with no scripts, to support professional growth and success

Qualifications & Skills

• Annuity experience required and must obtain licensing within 90 days of hire
• High school diploma or equivalent experience, with preference for post-secondary education
• Availability to work a full-time schedule between 8:30 a.m. – 6 p.m. (CST), Monday through Friday
• Ability to adapt to change and contribute to continuous improvement in a fast-paced environment
• Experience in navigating complex customer interactions and resolving issues

Additional Information

• No nights or weekends required for this role.
• Employer provides equal employment opportunity and is committed to providing reasonable accommodation to individuals with disabilities
• Comprehensive benefits package, including medical, vision, dental, retirement plans, paid time off, volunteer opportunities, and corporate gift matching

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