Call Center Specialist Hybrid Remote ($37440.00 - $45000.00 / Year)

Join our reputable and growing Michigan Credit Union as a Call Center Specialist and experience the benefits of being part of our team. With a dedication to our employees and members, we offer 100% premium paid benefits, 11 paid holidays, 26 days of PTO per year, and 8 hours annually to use at an approved volunteer program. Don't miss out on this opportunity for career growth with a starting salary of $37,440.

Job Duties

• Multitask between screens and computer programs while on the phone
• Upsell and make product recommendations that align with member's needs
• Handle 60-100 inbound calls per day, providing excellent customer service
• Process member transactions and answer inquiries about products/services
• Understand member needs and find beneficial outcomes for them

Work Environment

• Hybrid remote work with 80% remote and 1 day per week in the office
• Each call center team consists of 10-15 employees
• Join a team of 150, including supervisors and team leads
• Permanent worksite location in Auburn Hills, MI

Schedule

• One Saturday shift per month with a weekday off that week and $2 shift premium
• Additional on-site days are optional
• Monday-Friday between 7am-9pm
• One evening shift per week with a later start time and $2 shift premium
• Saturday between 9am-5pm

Additional Information

• Reasonable accommodation can be requested for the application/interview process due to a disability. Contact 888-237-6835 or [email protected]
• For questions about this position, please contact the Recruiter listed at the bottom of the job posting.
• Aston Carter is a leading staffing and consulting firm
• Equal opportunity employer, considering all applications without regards to race, sex, age, etc.

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.