It Call-Center Analyst (Remote)

Our client’s mission is to provide clean energy and a sustainable future for us all. They are pioneers of their trade and have since revolutionized their technology to impact a multitude of industries.

Our client is rapidly growing as the world becomes more in tune with eco-friendly technologies and new legislation that supports this cause; they are estimated to be one of the fastest growing and stable segments of the economy. Not only does our client have a feel-good mission, but they also prioritize the wellbeing of their team by offering fully remote schedules!

We are looking for an IT Service Desk Technician to support our client’s robust infrastructure. You will be supporting corporate users via remote support and troubleshooting internal systems, hardware, and applications. You will collaborate with multiple teams to resolve L1-L2 tickets and triage any issues that require further escalation.

Responsibilities

• Create clear documentation
• Provide updates to users on issue resolutions
• Stay current with latest technology trends
• Fulfil Service Requests that meet SLAs
• Support corporate users and help minimize disruptions to business operations
• Troubleshoot L1-L2 tickets

Qualifications

• Mobile support
• VPN support
• Troubleshooting various office applications
• Experience supporting Windows 10 Operating Systems (familiarity with Mac/Chrome a plus)
• Understanding of conferencing/av technologies
• Experience with the following technologies: Microsoft Active Directory/GPO and Networking Protocols (DHCP, DNS, etc.)
• Familiar with cyber security practices (Okta support, antivirus, access management)
• 2+ years in a technical support role (supporting a corporate environment)

What makes you a star!

• Certifications
• Mac support
• White-glove support
• Single-Sign-On support