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Remote Call Center Representative | $15.00-$17.00 An Hour!
Company | VRI |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-07-12 |
Posted at | 10 months ago |
Save lives from the comfort of your home with VRI!
- Successfully complete new hire training and pass all required compliance testing.
- Proficient in managing multiple tasks as the same time
- Answer routine inquiries and relay information and messages to and from appropriate agencies, departments, and to all other individuals or groups requiring notification.
- Receive alarm system calls or incoming telephone calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
- Self-motivation and the ability to work independently and with teams
- Answer customer questions using scripted and non-scripted responses.
- Monitor high volume of medical alert, secondary alarms, and inbound phone calls with genuine concern.
- Answer alarms and inbound phone calls according to protocol and determine response requirements and relative priorities of situations, and dispatch in accordance with established procedures including determining location and type of response required.
- Proficient in the use of Word, Excel, Outlook, and PowerPoint
- Ability to work flexible hours and overtime when needed
- Excellent oral and written communication skills
- Required High School Diploma or GED
- Troubleshoot alarm systems, and report malfunctions to ensure units receive necessary maintenance.
- For the remote capability at VRI you will be required to have a minimum of the following download and upload speeds. Download Speed: 5Mbps Upload Speed: 2Mps
- Maintain access to, and security of, highly sensitive materials.
- Record details of calls, dispatches, and messages.
- Other duties as assigned.
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