Call Center Operations Associate-Remote

Advantages Of Working With Employer

• Work remotely from the comfort of your own home
• Join a dynamic and growing team with opportunities for advancement
• Make a difference in customer satisfaction by providing excellent service
• Become part of a company committed to diversity and equal opportunity
• Receive comprehensive training to ensure success in the role

• Answer incoming customer phone calls and take appropriate action for each call
• Use employer policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Attend mandatory training sessions to stay updated on product or company policy changes
• Input data into the employer's computer platform to keep each customer record updated
• Maintain customer satisfaction ratings based on explicit criteria set forth by the employer

Skills Required

• Good communication skills
• Excel data entry management

Education

• High school graduates

Additional Information

• This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice.
• Employer is an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other legally protected status.

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