Regional Omni & Event Operations Manager

Join a team of more than 30,000 team members, comprised of our Club Support Center and over 230 clubs and 7 distribution centers. We’re committed to delivering value and convenience to our Members, helping them save every day on everything they need for their families and homes. BJ’s Wholesale Club offers a collaborative, team environment where all team members can learn, grow and be themselves.

The Benefits Of Working At BJ’s

• Medical plans vary by location
• Eligibility requirements vary by position
• BJ’s pays weekly
• Three medical plans**, Health Reimbursement Account (HRA), Health Savings Account (HSA), two dental plans, flexible spending
• Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Generous time off programs to support busy lifestyles*
• Benefit plans for your changing needs*

Responsible for supporting OMNI and Sample Center/Demo business operations in BJ’s Clubs. Reporting into the Director for Omni Field Operations, responsible for providing the tools, support, leadership and strategic direction necessary to deliver incremental revenue improvements and maximize OMNI and Sample Center/Demo contributions. Supports a positive and professional work environment that emphasizes accountability, integrity, and professional growth. Works cross-functionally and collaborates closely with Home Office and field leaders to ensure achievement of targeted business objectives.

Major Tasks, Responsibilities, And Key Accountabilities

Support the creation of and adherence to consistent operational standards across all BJ’s locations with the goal of achieving Omni and Sample Center/Demo financial and operational targets in assigned clubs.

• Follow up/through on matters until completed.
• Assist Club managers in day-to-day execution of OMNI and Demo initiatives, consistently and efficiently. Provide guidance and functional support to the Clubs to ensure that clubs execute these initiatives, primarily measured through key performance indicators (KPIs) results.
• Build relationships/partnerships across the organization to collaborate and improve on OMNI and Demo/Sample Center operations. Escalate all concerns relative to a club’s operations to the General Manager to ensure that concerns are addressed in a timely fashion and routed to the correct individual for resolution. Work in cooperation with the Club management teams to resolve any concerns.
• Collaborate with HO and Club management on the training and development of Club managers and team members to effectively execute OMNI and Sample Center/Demo initiatives.
• Communicate regularly with assigned clubs to monitor performance of all Omni and Demo/Sample Center policies, initiatives, program, and standard operating procedures (SOPs) – regularly reporting on and analyzing each location’s performance. Records and implements process improvement plans, where appropriate, to address non-compliant situations.
• Ensure that locations are delivering excellent Member service relative to offerings and meeting all SLA’s consistently.

Qualifications

• Bachelor’s Degree Preferred.
• 5 to 7 years of management experience in a retail environment with 3+ years in a general/operations manager or lead role. Baseline knowledge of food safety operations and audit is preferred, but willing to train.
• Strong coaching and mentoring skills required, along with good communication, influencing and interpersonal skills. Strong judgment and critical thinking skills with proven ability to organize & analyze data required. Ability to analyze and conduct root cause analysis.
• Ability to build and maintain trust-based, collaborative relationships and influence others required.
• Strong business acumen and operational knowledge required. Six sigma certifications, preferred.
• Proven experience managing multiple priorities and projects across teams required.

Job Conditions

• Located in comfortable indoor area with infrequent exposure to temperature extremes and noise.
• 100% travel required and must have a valid driver’s license.
• Most of the time is spent moving about on hard surfaces.