Associate Director, Bigfuture Event Operations

College Board – BigFuture

Remote

About The Team

BigFuture is a free online guide to help all students take the right first step after high school. The BigFuture Student Engagement team works on a national scale to connect students and caring adults with BigFuture. The team runs live virtual events including Real Talk, which reached 100,000 Black students and families in 2022, and BigFuture Live, which has connected 100,000 students and families with college and career students in the last year. Beyond live events, the team’s efforts also include the following: BigFuture Scholarships which have rewarded students with over $19 million since 2019, National Recognition Programs which recognized over 70,000 high-achieving Black, Indigenous, Latino and rural students this year, and BigFuture Ambassadors, which has engaged over 10,000 student leaders across the country in the last two years. The team is continually in touch with students, counselors, teachers and parents to understand their changing needs and how BigFuture can help them explore careers, plan for college and pay for college.

About The Opportunity

As Associate Director of BigFuture Virtual Event Operations, you will leverage your commitment to students, problem-solving skills and detail orientation to deliver outstanding virtual events in partnership with the Real Talk and BigFuture Live Directors. You’ll implement and continuously refine project management and organizational systems to deliver smooth events. You’ll work closely with the team’s Directors for BigFuture Live and Real Talk as well as our event platform vendor and the Product, Technology and Marketing teams. You will keep speakers and internal stakeholders well-informed. You’ll provide excellent customer service to speakers and attendees before, during and after events. You’ll continually track and report event engagement metrics to drive continuous improvements to our live events.

Virtual Event Operations (40%)

• In partnership with Web Production, coordinate updates to registration forms and landing pages before and after events
• In partnership with Marketing, manage implementation of reminder and follow-up emails for Real Talk and BigFuture Live events
• Serve as point-of-contact with speakers to communicate information, answer questions and onboard them for events
• Schedule and facilitate rehearsals with speakers in partnership with the BigFuture Live and Real Talk Directors
• Implement and refine systems for day-to-day communications with the event platform vendor to ensure smooth events

Virtual Event Content Support (20%)

• Coordinate staff volunteers and assist with answering attendee questions via live chat
• Coordinate production of short videos with highlights from Real Talk and BigFuture Live events

Progress Monitoring (20%)

• Monitor registration and attendance on event platform, regularly update trackers, and update internal stakeholders
• In partnership with Learning and Assessment, implement post-event surveys to collect participant feedback

Student Engagement Support (20%)

• Act as a utility player by supporting implementation of other Student Engagement initiatives as needed

Preferred Skills And Other Attributes For The Role

• Availability to staff events up to two evenings per week throughout the school year
• Comfort with ambiguity
• Availability to travel for one to two days every other month
• Experience working within, alongside, or as a partner to the Black and/or African American community
• Willingness to pivot and innovate regularly, based on user feedback and lessons learned
• Experience in virtual events, education, product or program operations
• Ability to motivate and inform speakers, volunteers and other internal stakeholders
• Ability to use Microsoft Excel to track, analyze and synthesize data
• Strong instincts about how live events can help Gen Z students prepare for life after high school
• Experience learning and implementing event platforms or/and other tech platforms
• Outstanding clear, compelling and accurate written and verbal communicator
• Superb organizational systems and use of project plans to implement complex projects
• Curiosity and eagerness to act on constant learning and implement feedback
• Eligible to work in the U.S.

About Our Benefits And Compensation

College Board offers a strong compensation and benefits package that attracts top talent looking to make a difference in education.

• Our robust benefits package includes health, dental, and vision insurance, tuition assistance, paid time off, paid parental leave, retirement benefits with a generous matching program, and more
• Each salary offer is determined carefully using internal and external benchmarking and adjusting for the candidate’s location. You will have an opportunity to discuss salary in more detail after you begin the application process
• We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact. The salary range for a new employee in this position is $75,000-$95,000. The salary offer of an individual candidate within this range is specific to their location and qualifications
• We reward performance through annual bonuses and provide opportunities for salary growth over time through base compensation increases, merit raises and promotions

As a self-sustaining non-profit organization with global impact, College Board offers a job that matters, a team that cares, and a place to learn, innovate and thrive!

About Our Culture

Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:

• We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations
• We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time
• We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard
• We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals
• We are motivated to positively impact the educational and career trajectories of millions of students a year
• We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women’s Impact Network)

About The Process

• Preferred Applicant Deadline: September 13th
• Interview Process Includes: Resume and Application Submission; Recruiter Phone Screen; Hiring Manager Interview; Performance Exercise (such as drafting a short presentation or producing a writing sample); Panel Interview; Final Interview (TBD); Reference Checks (approximately 8–10-week process)

About College Board

We are a mission-focused, not-for-profit membership organization promoting innovation, equity, and excellence for all students. Our members include more than 6,000 of the world’s leading educational institutions. We have 1,600 employees in 13 offices across the continental U.S. and Puerto Rico.

We are advocates for children and parents, we empower teachers and educators, and we're a strong presence in thousands of schools and communities across the country through our programs and services—the SAT®, Advanced Placement® (AP®), and Pre-AP® are just a few. Our work falls broadly into four categories: College Readiness, College Connection & Success, Student Opportunities, and Advocacy.

Benefits

We offer our employees an outstanding benefits package that includes four weeks of paid time off, a generous retirement savings plan, tuition reimbursement, and ongoing professional development and training.

Mission

Clearing a path for all students to own their future.

EEOC statement

College Board is proud to be an equal opportunity employer. We’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.