Regional Manager, Photography Operations

About The Team
Listing Media Services is a real estate photography startup within Zillow’s ShowingTime+ brand. Our mission is to fulfill the media marketing needs of real estate agents across the United States. We are on a path to 2-4x the business this year. Our photographers are the core of our business. We support our photographers so they can serve our customers. Our team is light on its feet and able to adapt quickly to new challenges.
About The Role
As a Regional Manager, your main focus is on driving consistent quality, professionalism, and customer service in your region. You're also tasked with monitoring and improving employee efficiency to ensure seamless operations. You'll guide and coach Market Leads and photographers, set performance objectives, uphold service quality, and ensure adherence to company standards. Balancing these key aspects, you'll help achieve business goals and exceed client satisfaction standards.
Responsibilities:
Support Market Leads and Photographers directly, fostering a culture of quality and professionalism.
Monitor and manage photographer availability and efficiency to ensure excellent service delivery.
Champion exceptional customer service, resolving escalated client issues professionally and promptly.
Regularly review and uphold the quality of photographer outputs, providing constructive feedback for continuous improvement.
Conduct regular performance appraisals, implementing a coaching approach to enhance efficiency and effectiveness.
Take ownership of regional operational metrics, prioritizing service quality, efficiency, and professionalism.
Uphold and enforce company standards and procedures, promoting a culture of professionalism.
Drive a continuous improvement mindset, identifying and implementing operational enhancements.
Oversee daily operations within your region, optimizing cost efficiency without compromising quality.
Keep Market Leads and photographers informed about company updates and announcements.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $80,900.00 - $129,200.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are

• Detail-oriented, capable of managing multiple priorities in a fast-paced environment.
• Strategic thinker and problem-solver, constantly looking for opportunities for improvement.
• Excellent communicator and leader with robust interpersonal skills.
• Proficient in operations management, with a strong emphasis on quality, professionalism, and customer service.
• Comfortable handling escalated issues, maintaining company standards, and resolving customer complaints.
• Advocate for continuous improvement, always seeking ways to enhance operations and service delivery.
• An experienced manager adept at leading high-performing teams.

Requirements

• Bachelor's degree in Business, Management, Operations, or equivalent experience/education.
• Strong analytical and decision-making skills.
• 2+ years in operations management, small business management, or a similar role.
• Proven experience leading and developing teams.
• Experience running a successful real estate photography business is a plus.
• Experience capturing real estate photography or in the real estate photography industry.

Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
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