Program Manager, Workplace Services & Global Events

About EarnIn

As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. Since our founding, our app has been downloaded over 13M times and we have provided access to $15 billion in earnings.

We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world class talent onboard to help shape the next chapter of our growth journey.

Position Summary

This is an ideal opportunity for a highly skilled and motivated Workplace Services/Office/Event Manager who enjoys providing excellent customer service in a fast-paced business. We are looking for an engaging individual to act as the face of the company as they greet guests, respond to both internal and external inquiries, and provide the highest level of customer service to both external guests and internal team members. The role encompasses four primary pillars; office management, facilities management, vendor management, and global events.

As a candidate, you should have a professional demeanor and excellent interpersonal skills that will ensure your success in this highly visible role. You’d exhibit diplomatic savvy and EQ skillset to interact with entrepreneurs, high-profile guests, investors, and vendors alike.

You will need to multi-task, paying close attention to detail while partnering with our Cincinnati and Vancouver offices.

The US base salary range for this full-time position is $68,000 - $102,000 + equity + benefits. Our salary ranges are determined by role, level, and location.

This is a remote position.

What You'll Do

• Manage to schedule of larger group meetings, customer meetings, staff meetings, off-sites, dinners, events, and speaking engagements. Ensure that all logistics are handled including facilities, A/V, security, and catering requirements with a focus on efficient time management
• Partner with IT, facilities, and other administrative support professionals to maintain the cleanliness of the office and conference rooms, ensure that the office is always stocked full of supplies and sundries, coordinate weekly office lunches
• Greet and escort guests, sign for packages, coordinate deliveries and package pickups, answer and direct incoming calls and email inquiries, sort, and process mail
• Coordinate, set up, and clean up after meetings (i.e. book conference rooms, dial-in to video conferences, make reservations for breakfast/lunch/dinner meetings); coordinate meetings using Zoom and Microsoft Teams and hosting in-person meetings in our office space
• Perform special projects and research assignments as time allows and required. Take on additional responsibilities as assigned
• Organize and host office celebrations related to happy hours, birthdays, or any other special event by ensuring food and drinks are ordered, delivered, and setup in a timely manner
• Provide innovative and creative methods for continued improvements to administrative processes as the company scales
• Miscellaneous HR ad-hoc
• Partner with Teams in coordinating onsite and offsite, internal and external meetings, events, training, meetups, and other activities
• Managing swag full-cycle swag inventory and distribution for the company

What We're Looking For

• A seasoned career office manager with 1 year of demonstrated success in performing office support with a high degree of business savvy, sound judgment in knowing when to react with appropriate urgency to situations that may require a quick turnaround, solid attention to detail, strong creative and conceptual skills, ability to connect multiple initiatives effectively prioritize while keeping the big picture in mind in fast paced, results driven technology companies.
• Proven ability to consult with stakeholders of all levels in order to develop and execute solutions.
• Exceptionally high EQ, professional presence, maturity, dependability, demonstrated interpersonal skills, deeply empathetic, and strong understanding of the dynamics within complex globally distributed organizations. Successful track record of establishing credibility and trust with a diverse group of internal stakeholders. Able to take effective action without having to know the total picture, efficiently and proactively resolve difficult and complex situations
• Proficient, savvy and enthusiastic user of technology, ideally both Macintosh and PC, smartphones/mobile devices as well as MS Office applications, Google, and other cloud-based applications and can learn any new desktop or mobile app that is put in front of you quickly.
• Excellent written and oral communication skills are an absolute must as well as strong interpersonal skills and the ability to handle multi-faceted responsibilities simultaneously.
• Must be results-oriented, have a high degree of motivation, and have organizational time-management skills.
• High degree of integrity, natural desire to empower, strong work ethic, organized, punctual, deep sense of accountability and desire and ability to continuously improve.
• You are passionate about empowering others, always having fun, and possess the natural ability to draw others in with your positive, encouraging, inclusive energy and wickedly clever sense of humor. It is impossible for anyone to have a bad day when you’re around.
• Strong analytical, critical thinking, problem-solving, judgment, negotiating, influencing, and decision-making skills.
• You are up for anything thrown at you and have a tendency to stay calm and focused in stressful situations. Ability and desire to learn new skills and effectively perform unfamiliar tasks quickly.

At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience, but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.

EarnIn does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.