Manager, Human Resources (Employee Relations)

Posted Date

3/9/2023

Department(s): Human Resources

Reports to: Director III (Human Resources)

FLSA status: Exempt

Salary Grade: O - $105,000 - $173,734

About CalOptima Health

CalOptima Health is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community’s health. If you’re looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima Health.

About The Position

The Manager Human Resources (Employee Relations) oversees and provides direct supervision to the Human Resources Employee Relations function and team members while working closely with the Director, Human Resources to develop and implement comprehensive correction and performance management programs which are designed to ensure efficient and effective organizational and employee performance, in compliance with applicable employment laws, regulations, statutes and internal policies, procedures and guidelines. The incumbent will work with other stakeholders, update policy, communicate changes, conduct research into best practices and stay up-to-date on regulatory changes.

Duties & Responsibilities

• Collaborates with Director, Human Resources and other executive level leaders on cases that are complex and of a confidential and/or sensitive nature.
• Receives and directs the responses to personnel-related complaints and concerns; initiates, oversees and conducts complex investigations; oversees investigations conducted by subordinate personnel for quality, thoroughness and appropriate follow-up in order to ensure efficient and effective organizational and employee performance.
• Consults with legal counsel on recommended courses of action and may participate in litigation matters as required.
• Prepares and presents reports and requests to the Board of Directors, Board Committees and executive management.
• Partners with other leaders and employees to receive and resolve significant and/or complex human resources matters.
• Completes other projects and duties as assigned.
• Designs, develops and presents trainings to educate and develop leaders and employees within assigned area of subject matter expertise.
• Manages performance management programs, such as the annual performance review program; administrative investigations, corrective action and terminations; employment law compliance; personnel-related policy and procedure development and updates; department reorganizations; equal employment opportunity; employee, supervisory and management training; leadership development; succession planning; and employee engagement and retention.
• Participates and manages in the forecasting of expenditures, development and administration of annual budget; monitors and approves expenditures; adjusts as necessary; and initiates purchases and contracts in accordance with established policies and procedures.
• Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
• Designs, develops and communicates the implementation of HR programs, initiatives and processes. Stays abreast of new trends and innovations in the field of organizational and employee performance.
• Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department.
• Interviews, selects and trains assigned personnel; evaluates and directs the work of subordinates and when applicable, addresses performance deficiencies, implements discipline and/or makes recommendations regarding termination.
• Stays current with employment laws; interprets, recommends and implements modifications and/or development of policies, procedures and guidelines; advises and educates leadership on revisions or changes.
• Analyzes statistical data and reports to identify and determine causes of personnel-related problems and develop recommendations for improvement, mitigation and prevention.
• Conducts organizational analysis, including one-on-one and group interviews with leaders and employees to assess the organizational culture and effectiveness; provides team building activities as appropriate. Evaluates the efficiency and effectiveness of organizational performance, identifies improvement opportunities, makes recommendations and implements programs and activities to increase organizational and employee performance; assists managers to analyze, review, document and report employee performance development.
• Partners with leaders in developing and implementing comprehensive initiatives and programs to ensure organizational effectiveness and employee development that is in alignment with the organization’s mission; facilitates the development of organizational strategic planning and change management processes.

Experience & Education

• 7 years of progressive human resources experience in employee relations is required.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying.
• Bachelor’s degree in Business Administration, Human Resources, Public Administration or related field required.

Preferred Qualifications

• 3 years of supervisory experience.
• Experience within the health care or public agency industry.
• Master’s degree.

Physical Demands And Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of the job, employee may need to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and occasionally lift office supply boxes. Employee must be able to communicate, particularly for regular phone use and in meetings.
• Work Environment: Typical office environment with moderate noise levels, distractions and controlled office temperatures.

About Our Benefits & Wellness Options

At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options.

CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

Tracking Code

4229-117