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It Services Assistant/Junior Specialist

Company

Montgomery County Intermediate Unit 23
Address ,
Employment type
Salary $26.35 an hour
Expires 2023-09-10
Posted at 9 months ago
Job Description
  • Active Directory, firewalls, DNS, DHCP, VPN, LAN, WAN, and VLAN
  • Maintain current knowledge and a base understanding of internal and external client systems and new technologies.
  • Desktop and portable computers, computing devices, and peripherals
  • Health and wellness benefits, including medical, dental, prescription, vision, and life insurance.
  • Provide professional and effective technical support to internal and external clients as well as work with vendors and other partners as required.
  • Present and future client operating systems (i.e., Windows, Chrome OS, macOS, and open source).
  • Project a positive image of the IU and its programs and services.
  • Perform other related duties as assigned by the OTS Directors.
  • Support the IT Services Team with communications of all issues involving security beaches or breakdowns in addition to any other areas identified by the Supervisor of IT Services.
  • Participation in PSERS (Public School Employees’ Retirement System).
  • Eligibility for federal student loan forgiveness.
  • Provide technical support services to MCIU and member Local Education Agencies (LEAs)
  • Paid time off benefits.
  • Assist the IT Services Team with updating security and network/server configurations and documentation.
  • Interfacing frequently with customers and stakeholders.
  • Maintain system end-user documentation and business rules.
  • Provide regular status reports on current projects and initiatives to the Supervisor of IT Services.
  • Valid driver's license and safe driving record without major traffic violations; travel to school buildings as required.
  • Servers and network equipment.
  • Preserve and maintain good relationships with MCIU and LEAs, technical staff, vendors, and statewide counterparts.
  • Specialized skills in area to be able to work autonomously as proven through work experience.
  • Original certificates of clearance from the State Police, Child Abuse Registry, and PDE FBI.
  • 1-3 years of experience in any specialized area required as part of the job functions.
  • Professional approach to their work that includes very strong customer service skills.
  • Maintain up-to-date knowledge and base understanding of new technologies.
  • Microsoft Windows Server, Microsoft Exchange Server, Microsoft Office 365, and Azure.
  • Strong technology skills, including extensive use of Microsoft applications as well as MCIU software.
  • Service equipment, maintain records as requested, and close out assigned tickets in an efficient manner.
  • Ability to work as a member of a team, follow directions, and follow through with completed assigned tasks with minimal supervision.
  • Maintain proficiency in imaging techniques and rollout strategies to support initiatives.
  • Maintain confidentiality with regard to the information being processed, stored, or accessed by the systems.
  • Expertise (includes one or more of the following):
    • Professional approach to their work that includes very strong customer service skills.
    • Interfacing frequently with customers and stakeholders.
    • Strong technology skills, including extensive use of Microsoft applications as well as MCIU software.
    • Specialized skills in area to be able to work autonomously as proven through work experience.
  • Application software/suites, troubleshooting tools, antivirus remediation, security best practices.
  • Travel to external locations as requested by the Supervisor of IT Services.
  • Knowledge of:
    • Microsoft Windows Server, Microsoft Exchange Server, Microsoft Office 365, and Azure.
    • Active Directory, firewalls, DNS, DHCP, VPN, LAN, WAN, and VLAN
    • Servers and network equipment.
  • Assist with training in hardware and software applications as needed and facilitate technical product research and support.
  • Install, configure, maintain, support, and troubleshoot computer technology including, but not limited to:
    • Desktop and portable computers, computing devices, and peripherals
    • Present and future client operating systems (i.e., Windows, Chrome OS, macOS, and open source).
    • Application software/suites, troubleshooting tools, antivirus remediation, security best practices.
    • Printers (e.g., laser, color, inkjet, wide format) and copiers when requested.
  • Ability to work in an environment with frequent interruptions.
  • HS Diploma or equivalent; Associates degree or equivalent work experience preferred.
  • Tuition reimbursement.
  • Ability to manage time, meet deadlines, and read and understand highly technical documents.
  • Excellent communication skills, organizational skills, and problem-solving skills; ability to use technology to work effectively.
  • Continuously expand upon current skill set by attending required training sessions.
  • Printers (e.g., laser, color, inkjet, wide format) and copiers when requested.