Junior It Support Jobs

Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.

Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.

Provide customer service to internal and external customers to ensure consistent experience.

Proven experience in IT Desktop Service environment.

Good interpersonal skills, basic literacy and numeracy skills

IT Support Job responsibilities include:

1-2 years of IT project management or coordinating experience.

Effectively plan, manage, and coordinate tasks and resources through an ERP implementation.

Experience and understanding of Agile methodology

Oversee and contribute to project deliverable using agile principles.

Collaborate with various teams ensure projects tasks are completed on the project timeline.

Responsible for opening, updating, tracking, and closing tickets in the ticket management system while supporting users across multiple time zones

Up to 1 year of IT support experience or equivalent education

Actively and independently preserve and grow your knowledge of help desk procedures, products, and services

General knowledge of Windows 10/11

Strong oral and written communication skills required

General knowledge on other industry standard software such as Autodesk and Adobe products

Regularly create and update knowledge base articles to ensure the information is accurate and relevant

Experience: Have 0-1 year in a technical help desk environment or relevant experience

Analyze incoming service requests and assess their priority according to department policy

Thoroughly and efficiently query incoming service requests to ensure sufficient information exists

Ensure timely resolution and appropriate documentation on all service requests

Provide clear and frequent communication via the ticketing system to end-users throughout the issue resolution process

Other responsibilities may include backing up the IT Manager with the following:

Prioritize issues and create a plan for resolution within SLA timeframes; escalate problems (when required) to the appropriately experienced technician

Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to assist in problem resolution

Consult with users at the work unit or departmental level on complex problems/issues and offer appropriate solutions

B.A. or B.S. with focus on technology or a related field preferred with at least one year of experience required.

Exceptional communicator: skilled listener, asks the right questions, builds relationships with others effectively, strong written and verbal communication

Assist with new hire orientations with new IT technology configurations, software, and remote access

Experience with help desk support activities and/or Windows/MacOS desktop troubleshooting and configurations

Manage user groups and computer accounts in Microsoft Azure

Ability to integrate and troubleshoot technology with printers, conference room AV connections, Teams calls, remote access to Steampunk cloud systems

Experience with troubleshooting Microsoft (Office) 365 applications

Possess good communication skills and the ability work directly with Steampunk employees and contractors to troubleshoot IT issues

Maintain the Corporate Vendor Management database and conduct annual audits to ensure all corporate vendors are compliant with cybersecurity policies.

Assist with the implementation and maintenance of an endpoint management program.

1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company products and services.

Develop and maintain a working knowledge of the integrations available and currently in-place for all information systems.

Recently obtained cybersecurity or IT related certifications a plus!

Ability to prioritize and manage several milestones and projects efficiently.

On-the-job Training, Skills Development & Certifications

Maintain Windows Workstations, build, troubleshoot, configure and manage.

Manage hardware and software inventory.

One year of Help Desk Technician or other IT Customer Support experience required.

Maintain user accounts and groups in Active Directory.

Administer and troubleshoot VPN Client.

Base Compensation: €15-€30/hour, depending on qualifications and experience.

Provide remote assistance (e.g. Teamviewer) on windows systems and applications.

Report directly to Motu Novu’s Technology Manager.

Good oral and written communications skills.

Good knowledge of Windows and Linux.

Preferred: Good knowledge of LAMP stack.

Entry Level Project Management experience or certification

EDUCATION & EXPERIENCE: Requires a BA degree or equivalent experience.

Working with customers, Service Managers, Engineering Managers, and Senior Project Managers to prioritize the backlog of active projects.

The teams performing the work are matrixed to the Scrum Master/Project Manager.

The Project Manager will have no personnel responsibility.

1+ years of experience in the IT Support Field with basic level knowledge and experience in the following:

End user support (Incident Management and Request Fulfillment)

Comfortable communicating with all levels of management

Provide telephone, in-person and remote online support to employees.

Upon ticket submission, provide updates, status and completion information to manager and/or users within ticketing system (ServiceNow).

Excellent written and verbal communication skills

Specialized skills in area to be able to work autonomously as proven through work experience.

HS Diploma or equivalent; Associates degree or equivalent work experience preferred.

1-3 years of experience in any specialized area required as part of the job functions.

Professional approach to their work that includes very strong customer service skills.

Strong technology skills, including extensive use of Microsoft applications as well as MCIU software.

Ability to manage time, meet deadlines, and read and understand highly technical documents.

Superior problem solving, decision making and project management skills

Strong computer Skills (Excel), experience in SAP helpful but not required

Working knowledge of both finance and accounting

Provide support to the finance team and key multi-functional business partners

Must be a recent graduate from an Undergraduate program in Finance, Accounting, Economics, or related field

Self-starter, results oriented, strong networking skills and excellent communication skills

Work with end users via in person, phone call, email and remote support.

Excellent written and verbal communication skills

Must have great customer service skills.

Strong analytical, technical and logical thinking skills.

Resolve customer trouble tickets in a timely manner.

Notates, updates staff and client of trouble status.

LogMeIn / other remote management tools

Ensure that the asset management system is up-to-date, accurate and relevant always.

Administer mobile devices and R&M’s mobile device management platform.

Aware of ITIL processes incl. Incident and Problem Management, Change Management and Continual Service Improvement

Essential technical skills and experience:

Promote knowledge sharing and ensure that documentation is captured and updated regularly in line with implemented changes.

Doorgroei binnen alle practice areas. Uiteindelijk richting projectmanagement, security of toch beheer? Het kan!

Persoonlijke fieldmanager: jouw vaste contactpersoon gedurende jouw gehele dienstverband.

Stage) ervaring op een IT-Servicedesk.

IT-gerelateerd mbo 3 of 4 diploma.

Kennis van TOPdesk, Windows 10, Office365 en Active Directory.

Proactieve houding en sterke communicatieve vaardigheden.

Two years of operational IT experience preferred

Excellent verbal and written communication skills

Work requires problem-solving and analytical skills

Professional telephone etiquette and customer service skills

Advanced computer and keyboarding skills- intermediate skills with Microsoft Office products

This is an onsite (not remote) Monday- Friday position, 9:00AM- 6:00PM.

Walk users through solutions to problems and provide step-by-step guidance remotely.

High school diploma or equivalent; any additional related education helpful but not required

Proven working experience as IT Support or a similar role.

Proficient grasp of computing concepts – networking, browsers/web apps. Some hardware/OS background knowledge is helpful.

Excellent verbal and written communication skills, with the ability to explain technical concepts concisely and in non-technical terms.

Ability to work proficiently in a remote-only role.

Experience with Jira Service Management or other IT Service Management (Ticketing) tools

Basic computer and operating system skills

Excellent written and oral communication skills are required

Experience in a role involving direct customer contact (internal and external customers)

Coordination with IT Support to balance workload

Monitor queues of OOO staff for issues needing responses