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Company | NeueHouse |
Address | West Hollywood, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-23 |
Posted at | 8 months ago |
NeueHouse is a work and social club where creatives and thought-leaders gather and connect. Our community of members aligns in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming, and gracious hospitality. NeueHouse: Home of the New.
- Our Venice Beach House (VB) was once the creative home to some of the most influential creative luminaries in art and entertainment including Hal Ashby, Oliver Stone, and David Hockney, NeueHouse Venice Beach is a new work, social, and cultural hub for the Venice creative community
- Our Hollywood House (HWD), which sits on Sunset Boulevard, is one of LA’s most celebrated buildings and occupies the original CBS Studio (the world’s first structure built intentionally for broadcast). Here genre- defining artists from Orson Wells and Lucille Ball to Janis Joplin, the Beach Boys, and Bob Dylan built their legacy
- Our Madison Square (MSQ) House is situated in New York’s iconic Flatiron District, was previously home for Tepper Galleries, a well-known Manhattan auction house for international artists and collectors in the 1930s – and neighbors the 69th Regiment Armory where the first International Exhibition of Modern Art was held
- Intimate knowledge of troubleshooting general IT, Network infrastructure, AV systems
- Creating Member Wi-Fi credentials for Meraki 802.1x authentication using Windows Active Directory
- Deploying and maintaining conference room technology including computers, cameras, mics, speakers, and VoIP devices
- Installing and troubleshooting printing issues with Member and Staff Computers (Mac/Windows)
- Providing thoughtful recommendations on tech and IT issues; you have the ability to translate concepts that can feel complex into simple, everyday language
- Working with Members, Guests, and team to resolve technical issues
- 2-3 years of experience with Tier 1 IT & Tech support issues required
- Troubleshooting issues related to Wi-Fi connectivity and VoIP (8x8)/SIP connectivity
- Ensuring technology on property is operating at full capacity
- Familiarity in asset tracking, management, and deployment
- Capable of following and composing process and procedure documentation (SOPs), training users in complex topics, and interacting positively with upper management
- Support pre-meeting conference room setup and support of audio/visual equipment
- Experience in technical facility management, creative technology support, or physical production would be helpful in the role
- Patience and a desire to provide best-in-class customer service by reading customers and making strong, solution-focused judgment calls
- NeueHouse is open to a variety of educational, professional, and training backgrounds in support of the IT Support Specialist role
- Short Term & Long Term Disability
- Free Food & Snacks
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Training & Development
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Wellness Resources
- Health Care Plan (Medical, Dental & Vision)
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