It Support Jobs

Overview

ZeniMax Media is seeking a self-motivated, entry level IT Support Assistant to join our team at corporate headquarters in Rockville, MD. The ideal candidate will possess a passion for problem solving, strong customer service and technical skills.

Responsibilities

• Participate in collaborative work and provide regular updates
• Perform other tasks as assigned
• Document, track, and monitor the problem to ensure a timely resolution
• Install, configure, and maintain desktop/laptop PCs and peripherals such as printers, mobile devices, USB connected devices and other hardware used in development
• Provide technical support to end users by phone, email, and in person in a friendly, professional manner
• Troubleshoot and repair hardware and network connectivity issues
• Perform regular maintenance to ensure that local hardware and systems perform correctly
• Responsible for opening, updating, tracking, and closing tickets in the ticket management system while supporting users across multiple time zones
• Actively and independently preserve and grow your knowledge of help desk procedures, products, and services
• Identify, research, and resolve technical problems through discussion with users
• Remove old equipment and perform data migration to new machines
• Install and configure application and operating system software and upgrades

Qualifications

• Strong oral and written communication skills required
• Up to 1 year of IT support experience or equivalent education
• General knowledge of Windows 10/11
• Competent in M365 (Outlook, Word, PowerPoint, Excel)
• Ability to maintain strict confidentiality with privileged information
• Able to lift 40 pounds (monitors, computers, printers, servers)
• Ability to work independently and as a team while managing multiple priorities in a constantly evolving and demanding environment
• Comfortable interacting with all levels of an organization

Preferred Skills

• General knowledge on other industry standard software such as Autodesk and Adobe products
• General knowledge of Linux and macOS operating systems
• General knowledge of iOS and general mobile operating systems

Salary Range

IT Support Assistant - The typical base pay range for this position at the start of employment is expected to be between $45,000 - $75,000 per year.

ZeniMax has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

At ZeniMax certain roles are eligible for additional rewards, such as merit increases and discretionary bonuses. These awards are allocated based on individual performance and are not guaranteed. Benefits/perks listed here may vary depending on the nature of employment with ZeniMax and the country work location. U.S.-based employees have access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid vacation time, paid sick and mental health time, and several paid holidays, among others.

We embrace diversity, equity, and inclusion in everything we do – from recruiting for our studios, publishing and operations to fostering safe and respectful workplaces that encourage collaboration. Our culture is based on principles of respect, inclusion, and fair treatment and we welcome anyone into our family without regard to race, religion, gender identity, sexual orientation, or age.

Our diversity fuels our innovation and inspires us to create game worlds that bring us closer to the global community of players we serve.