It Support Administrator Jobs

Cornerstone Building Brands is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

DUTIES AND RESPONSIBILITIES

The IT Support Admin is responsible for providing technical support and assistance to the end-user community and limited support for the OT environment. This role requires a strong understanding of IT and a limited working knowledge of OT systems, hardware, and software used in a manufacturing environment. The IT Support Admin ensures the smooth operation of IT infrastructure, resolves technical issues, provides user support, training and collaborates with internal and external stakeholders to support the integration and optimization of IT systems for multiple Sites across Cornerstone Building Brands.

• Propose and support improvement implementation to enhance IT processes, increase efficiency, and optimize system performance
• Log and track user-reported incidents and service requests using a ticketing system, ensuring timely resolution within agreed SLAs
• Provide guidance and explain policies and procedures to end-users
• Collaborate with other IT teams to trouble shoot and resolve issues
• Administer and maintain IT systems, including user account management, access control, security configurations, and software updates including limited OT systems
• Maintain accurate documentation of IT assets, configurations, procedures, and troubleshooting guides
• Manage relationships with external vendors, suppliers, and contractors for support and maintenance services
• Assist in the setup, configuration, and maintenance of IT infrastructure, including networks, servers, and OT Edge connectivity
• Stay informed about industry trends, emerging technologies, and best practices related to support in a manufacturing context
• Adhere to company policies, procedures, and compliance requirements
• Collaborate with internal stakeholders and vendors to identify IT hardware and software requirements specific to the user needs and the manufacturing environment
• Provide Level II IT technical support to end-users, including diagnosing and resolving hardware, software, and network-related issues

• Meticulous documentation and organizational abilities
• Proficient in Microsoft O365 skills (e.g., Outlook, OneDrive, Excel, PowerPoint, SharePoint)
• Participate on committees, projects, and P1 incidents process and procedures
• Strong knowledge of IT systems, hardware, software, and networking concepts
• Strong understanding of network infrastructure setup, maintenance, and cybersecurity principles
• Extensive knowledge of computer hardware including Legacy PC hardware and OS
• Familiarity with IT/OT integration and data exchange protocols (e.g., OPC, MQTT, RESTful APIs), industrial automation, and control systems highly desired
• Strong problem-solving and analytical skills
• Local Emergency On-Call and Rotating Company Wide On-Call Rotation
• Familiarity of configuration, and maintenance of OT infrastructure, including networks, servers, OT Edge connectivity (Programmable Logic Controllers), SCADA (Supervisory Control and Data Acquisition) systems, and other OT devices highly desired
• Experience with system administration tasks, including user management and software updates, in IT and limited OT environments
• A College Degree in information technology, Computer Science, Engineering, and/or at least 2 years previous experience in providing Level II IT support in a manufacturing environment
• Participate in IT site visits (Travel up to 25%)
• Experience with support of OT systems, hardware, software, and networking concepts highly desired
• Proficiency in troubleshooting and resolving technical issues in IT domains
• Excellent communication and people skills, with the ability to effectively train and educate end-users on systems and applications
• Ability to work independently and prioritize tasks in a fast-paced complex environment

Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or [email protected]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [email protected]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

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Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brands name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.