It Support Specialist Jobs

MUST BE LOCAL TO HONOLULU, HI. May need to go onsite to support occasionally.

Obran Cooperative is the first worker-owned cooperative conglomerate in the US. At Obran, we believe that everyone should own their work, and that ownership can dramatically improve our lives, both financially and emotionally. Growing worker-ownership is foundational to building a more equitable and just economy, an economy that enables the people who create value through their hard work to share in the value they create. At Obran, we are pioneering a new approach to grow worker-ownership at scale and create a new economy.

We are seeking a Support Specialist to join our team and help minimize technical interruptions. In this role, you will work closely with Obran’s Tech Systems team to assess incoming technical support tickets, diagnose issues, solve issues and document processes and recurring issues. You will be responsible for ensuring a positive experience of all Obran employees and stakeholders.

Objectives:

• Install, configure, administer, maintain, monitor, diagnose, and repair end-user systems (Microsoft Windows and Apple Mac OSX) and software applications across the cooperative
• Set up user accounts and permissions on the organizations servers and applications, ensuring appropriate access levels
• Make recommendations for purchasing items to fulfill end users' requirements
• Work with appropriate internal teams to solve tech related issues and manage them through resolution
• Ensure all tasks are conducted in compliance with Obran's standards and procedures
• Install, configure, administer, maintain, diagnose, and repair printers, including multi-function printers, copiers, and mobile devices within the corporate environment
• Process hardware return merchandise authorizations (RMA) and/or warranty replacements
• Maintain an accurate inventory of hardware and other computing assets
• Effectively prioritize and manage tickets and workload
• Create new user accounts/profiles and address password-related issues
• Respond promptly and professionally to support tickets, maintaining a courteous approach
• Work with internal stakeholders to support the testing and evaluation of new technologies to ensure compatibility and effectiveness
• Conduct regular self-checks on completed work to ensure security and audit compliance
• Support the implementation of new security policies and procedures
• Track regular support issues and identify areas where the coop could improve resources or processes

Requirements

• Proven ability to prioritize competing tasks and deliver on deadlines
• Ability to work independently and as part of a team
• Excellent knowledge of IT security, computer hardware, operating systems, and applications
• Experience with Cloud-based systems
• Proven experience as an IT Helpdesk Support Technician or in a similar role
• Hands on experience with diagnosing and resolving basic technical issues
• Strong English communication skills, both written and oral, with a customer-oriented focus
• Experienced with following and creating processes, including documentation of fixing of recurring issues

Preferred qualifications:

• Experience with digital security best practices and systems - like firewalls, VPN, password and account management, etc.
• Comfortable speaking to people and uncovering true issues - i.e. doesn’t rely on perfectly accurate communication from the client.
• Bachelor's degree in Computer Science or a related field is preferred, but not required

Benefits

Salary Range: $50,000-60,000 USD per year

Benefits

• Personal enrichment resources offered to all Obran Cooperative members
• Life Insurance
• Financial budgeted resources offered to all Obran Cooperative members
• Medical, dental, and vision insurance
• Paid time off
• An ever growing set of member benefits offered to all Obran Cooperative members
• Optional participation in the Obran Cooperative board and committees to help define future Obran Cooperative member benefits for all Obran Cooperative members
• Flexible schedule

Our Mission

Obran Cooperative’s mission is to put the engines of business to work for humanity.

Our Vision

Obran will be the world's largest worker-cooperative conglomerate. We exist to grow profitable, useful, and impactful businesses that serve our members, customers, and communities. We acknowledge structures of inequity and embrace the struggles to overcome them, one workplace at a time.

Our Values

• Balance: We think critically and holistically about our decisions, and seek balance in the short- and long-term outcomes of all stakeholders we touch. Our stakeholders include our members, our families, our communities, our investors, our customers, our suppliers, and the environment.
• Innovation: We question the status quo and find new ways of working that are better for ourselves, our customers, our communities, and the environment
• Humanity: We believe that workers are humans first; we foster dignity, respect, and joy in our interactions with each other
• Democracy: We empower and educate members to participate fully in workplace decisions
• Solidarity: We act in ways that promote equity and inclusion; we are pro-black, pro-women, pro-LGBTQ+, and against hate and discrimination in all its forms

Our Principles

This organization operates in accordance with the Rochdale cooperative principles:

• Voluntary and open membership
• Democratic member control
• Cooperation among cooperatives
• Autonomy and independence
• Education, training, & information
• Members’ economic participation
• Concern for community

Salary Range Disclaimer

The base salary range represents the low and high end of the range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, net disposable income, and performance. The range listed is one component of Obran’s total compensation package for employees/members. Other rewards may include quarterly bonuses, Cooperative Membership, and an open Paid Time Off policy.

Equal Opportunities and Accommodations

Obran is deeply committed to creating workplaces and a community of members where equity is prioritized and valued. We believe that traditional corporations’ bad behavior disproportionately hurts the most marginalized people in society — including people of color, people from working class backgrounds, women and LGBTQ+ people. We believe that these communities must be centered in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Obran is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Obran Careers at [email protected] at least one week in advance of your interview.