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Junior It Support Engineer

Company

Steampunk
Address , Mclean, 22102
Employment type
Salary
Expires 2023-09-19
Posted at 8 months ago
Job Description
Overview:
Steampunk is seeking a Junior IT Support Engineer to work with the Chief Information Officer Team to support the internal IT infrastructure and personnel IT technology requirements as the company grows.
Contributions:
  • Provide input for creating and updating Steampunk IT policies and procedures
  • Troubleshoot Steampunk technology hardware and software issues and escalate, as needed
  • Organize and monitor Steampunk technology assets in Azure/Intune and track inventory
  • Repair, replace, and redeploy technology, when required
  • Assist with new hire orientations with new IT technology configurations, software, and remote access
  • Work with the CIO Team to test, deploy, and troubleshoot new technologies
  • Enforce Steampunk IT policies and configurations with all deployed IT technology
  • Build, integrate, and deploy computer technology to new and current Steampunk employees and contractors
Qualifications:
Required:
  • Experience with troubleshooting Microsoft (Office) 365 applications
  • Ability to integrate and troubleshoot technology with printers, conference room AV connections, Teams calls, remote access to Steampunk cloud systems
  • Possess good communication skills and the ability work directly with Steampunk employees and contractors to troubleshoot IT issues
  • Ability to install and configure Windows, MacOS, and iOS operating systems on laptops and devices.
  • Experience with help desk support activities and/or Windows/MacOS desktop troubleshooting and configurations
  • Manage user groups and computer accounts in Microsoft Azure
Preferred Skills:
  • Demonstrate self-motivation and the ability to grasp concepts quickly
  • Associate or bachelor’s Degree in a Technical Related Field
  • Microsoft and/or Apple certifications are a plus
  • Azure Active Directory/Intune integration experience
  • Experience with the Slack and Microsoft Teams application
  • FreshService or similar IT ticketing system
  • Understanding of Agile methodologies
  • Audio and Video Experience
About steampunk:

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.