Director Of It - Technology Services

Location: Dallas / Ft. Worth metroplex

Length: Full Time

Start: ASAP

Hybrid of Remote and on-site work

MedSys will help with some relocation costs for non-local candidates

Candidates must have hospital experience for this role.

The Director of IT, Technology Services is responsible for the end-to-end management and support of end user technology equipment and services. This includes, but is not limited to:

• The call center / PBX function;
• Desktop and laptop provisioning and support;
• IS Service desk function;
• Imaging/monitoring clinical technologies.
• All voice communication systems;

The Director of IT, Technology Services ensures the highest quality customer service and equipment availability in a complex 24x7x365 environment. Leads the migration to cost effective, new technologies and services -- while providing operational support for current technologies. Forecasts financial, physical, and human resource needs to meet established objectives. Leveraging ITSM policies to ensure the consistent design of appropriate services, service management information systems, architectures, technology, processes, information and metrics to meet current and evolving business outcomes and requirements. The Director leads the design and development of new services; participates in projects, not only during service design and service transition, but also for CSI or operational projects; assesses risk, identifies critical service and system dependencies and defines and implements countermeasures; designs and performs tests for the functionality, performance and manageability of IT services to support service transition activities; participates in resolution of incidents and problems.

Qualifications:

• Experience with VMWare, Citrix, Cisco and Microsoft technologies highly desired.
• Ability to understand the requirements of various constituencies and put them into operating terms for delivery teams Exceptional analytical, planning, problem solving, and systems design skills.
• Ability to prioritize and manage multiple projects and activities within time, budget, and technical constraints.
• Clear understanding of ITIL Operations Methods required; ITIL Foundations Certification preferred.
• Ability to transform functional requirements into digital reality.
• Ability to deal effectively with customers, management, system and application programmers, and vendors.
• Minimum 10+ years experience in IT Operations Management and Service Delivery, Project Management, Service Level Management, Vendor Management.
• Ability to develop financial models.
• Bachelor's degree and six years management experience.
• Experience in managing a large fleet (> 5000) of end-user technology components (e.g. laptops/desktops, telephones) in a multi-site, geographically dispersed, environment.
• Strong political acumen, diplomacy, and emotional intelligence.
• Must have sound knowledge of the health care environment and applications.
• Innovative team building skills.
• Ability to address policies, principles, and operational issues in both overview and detailed levels.
• Ability to deconstruct a verbalized goal into separate tasks that work in concert to change an idea into reliable software.
• Strong supervision and management skills.
• Ability to manage technical teams in a matrix environment.
• Excellent verbal and written communication skills.
• Advanced degree in related field a plus.
• Proficiency with MS Project and Excel.
• Experience in managing support in a 24x7, multi-site environment.
• Exceptional customer service and communication skills.
• Experience with Nortel telephony equipment a plus.

Licensure, Registration, and/or Certification:

• ITIL Intermediate Certifications in Operational Support and Analysis preferred.
• PMP preferred
• ITIL Foundations certification required.