Influence Partner Manager Jobs

From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge high compliance outbound contact center technology and Workforce Engagement software across a spectrum of customer driven deployment options. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.

Our solutions simplify and improve the customer and agent experience. Our complete suite of Outbound Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private, or public cloud environment.

Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you will work with smart and motivated people to make a difference for the companies we serve.

GENERAL SCOPE & SUMMARY

Key activities include partner portfolio management, sales and services program execution and engagement, as well as partner readiness and enablement. Defines, develops and deploys long-range partner enablement strategies. Evangelizes company products, drives new solutions and develops marketing tactics with partners. Stays abreast of current competition within assigned accounts and implements strategies to block competitive advancement. This role will mainly focus on the partner relations with TSD's and Master Agents.

PRIMARY ROLE & RESPONSIBILITIES

* Conduct Sales of Aspect solutions through Channel Partners

* Work with Solution Consultant to assure support of Channel Partners on Discovery, Design, Demo, Defend and Deliver on solutions

* Work with Account Executives assigned to specific Accounts and/or verticals that are going to fulfill their opportunities via a Channel Partner

* Work with Channel Partner Office and Channel Development teams to assure Partner Readiness to sell, implement and support Aspect solutions in Market

* Create strategy with Channel Partners by implementing Territory Plans and Account Plans and assure execution

* Management responsibility for people, planning, budgets and objectives for multiple departments, product lines, locations or disciplines. Qualifications

SPECIALIZED KNOWLEDGE & SKILLS

* Highly specialized level of expertise in company products and services.

* Ability to communicate complex information to Customers and Channel Partners.

* Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships.

* Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. May be tasked with sales/development of new or strategic products.

* Ability to use professional concepts in developing approaches in the solution of critical problems and broad design issues. Acts independently to determine methods and procedures on new assignments and may provide guidance to lower level personnel.

* Distinguished by additional specialized knowledge in breadth and/or depth, as well as record of success in sales

JOB REQUIREMENTS

* 10+ years of field sales experience.

* Experience on Contact Center software tools and services preferred.

* Bachelor's degree in relevant field.

* Physical requirements include sitting for long periods of time

* Ability to travel to Channel Partner sites, Customers and internal meetings or events (national and/or international)

* Languages: local languages of geographic territory to be covered, English fluent recommended