Engagement Manager Jobs

Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who the individuals are and the strength of their network, vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals as well as how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their career.

To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems and being part of an amazing growth story - Eightfold is the place to be!

About the Role

We are looking for motivated leaders who are passionate about delivering successful outcomes and driving growth. The Engagement Manager accelerates the time to value of business outcomes by partnering with our customers to deliver the solution blueprint and success plan.

Your day to day (Responsibilities)

• Work with the Customer Project Manager to resolve deviations from the Project Plan & Project Scope
• Work with Customer’s Project Manager to develop a Change Management Plan and administer the Project Change Control Procedure
• Ensure timely and on-budget delivery of assigned implementation
• Serve as an escalation point for Customers on project issues related to performance of the Eightfold team members or issues related to performance of the Eightfold application suite
• Conduct Post Implementation Reviews to refine best practices
• Measure, track & evaluate progress against the Project Plan for tasks assigned to Eightfold resources
• Consume the SOW and Contracts to ensure change management process is followed and Change Orders are applied as needed to manage scope, resources and project budget
• Foster associate development by performing on-going coaching and feedback delivery
• Review project tasks, schedules, and recommend resource adjustments in response to the changing needs of the engagement
• Prepare weekly status reports for the tasks assigned to Eightfold resources, issue-tracking lists, and financial tracking of Eightfold charges
• Work with Customer’s Project Manager to develop a Project Plan and keep it updated weekly
• Invoke internal escalation process early (as needed) once identifying risks, apply mitigating actions and managing the path to green.
• Manage Eightfold project team resources and their day-to-day project tasks
• Continuous review and improvement of methodology and delivery best practices
• Partner with internal teams such as Product and Engineering to deliver successful implementations
• Manage day to day customer relationship during implementation
• Lead internal customer outcomes/ progress reporting and reviews including delivering weekly status report to customer and internal stakeholders

Must haves:

• Bachelor’s degree or equivalent work experience
• 3+ years of professional services, project management, or consulting experience

Nice to haves:

• Experience in defining business requirements and additional scope for change orders and expansion
• Excellent written and verbal communication skills
• Experience in managing IT, consulting, or SaaS project/implementations
• Experience with ATS/HRIS systems such as Workday, SuccessFactors, or Taleo or other talent/recruitment management software platforms

*Please note this role is open to all US locations and is categorized as a remote position. The information below is provided for candidates hired in California, Colorado and New York.

In California and New York, the standard base pay range for this role is $115,000 to $155,000 annually.

In Colorado, the standard base pay range for this role is $97,000 to $132,000 annually.

In addition to a competitive base salary, this position is also eligible for equity awards, benefits and discretionary bonuses or commissions. A candidate’s salary is determined by various factors including, but not limited to, experience, skills, and geographic location within the state.

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in the work you are doing and see the positive impact of your work on your colleagues, our customers, and the world. We believe in providing transparency and support, so you can do the best work of your career.

We offer competitive compensation and benefits, including family medical, vision, and dental coverage. We also offer a 401k plan, stock options, and unlimited paid time off for all eligible employees.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.