Healthcare Operational Performance Analyst - Remote

The Healthcare Operational Performance Analyst performs a variety of duties as part of a team that supports the successful growth and profitability of the business segment operations. This position works closely with operations and internal cross-functional groups, as well as interacts with assigned clients, to ensure deliverables are successfully met on time.

• Participates in projects and program initiatives, and complete assigned projects on time.
• Supports responses and coordination of internal team and assigned client requests which may include, but not limited to:
• Receives assignments in the form or objectives, incorporates feedback to adjust work priority as necessary, and effectively works independently and with team to successfully meet business needs.
• Conducts research, generates, and presents reports on set schedule and/or ad-hoc basis; and takes specific actions based on the information as appropriate for role.
• Performs other duties as assigned to meet business needs.
• Tracking of data mining concepts through the development cycle while seeking client approvals
• Support the development, maintenance, organization, and storage of documentation (e.g., Assigned Client data matrices, Process flows, Standard operating procedures, and Templates
• Client invoice and reconciliation research and reporting
• Meet with Key stakeholders as needed and attend internal and client calls as requested and/or assigned.
• Monitors internal and external reports for assigned clients or business segment.
• Host internal team calls and support the OP Team on client calls in support of assigned duties.
• Manage requests from clients for claim audit details, letters, and correspondence using internal systems and data sources.
• Provide support in tracking and monitoring time sensitive assigned client escalations.
• Notes:

All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or public data at all times. Violations to Performant’s policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.

Required Skills and Knowledge

• Ability to obtain and maintain client required clearances as well as pass company required background and/or drug screening.
• Intermediate experience with MS Office Suite; Intermediate to advanced Microsoft Excel skills a must.
• Demonstrated ability to work effectively in professional setting in collaboration with internal cross-functional teams and clients.
• Ability to consistently perform job responsibilities.
• Strong written and verbal communication skills
• Good critical thinking, questioning, and problem-solving skills required to be successful in the role.
• Strong technical skills with ability to quickly adapt to new applications and systems.
• Self-motivated and thrives in a fast-paced dynamic business operations environment with ability to adapt quickly to change.
• Ability to meet objectives with minimal supervision.
• Completion of Teleworker Agreement upon hire, and adherence to the Agreement (and related policies and procedures) including, but not limited to: able to navigate computer and phone systems as a user to work remote independently using on-line resources, must have high-speed internet connectivity, appropriate workspace able to be compliant with HIPAA, safety & ergonomics, confidentiality, and dedicated work focus without distractions during work hours.
• Excellent organizational skills, attention to detail, and effective task management ability
• Solution oriented with focus on innovative and proactive approaches while supporting internal and client issues.
• Ability to handle changing situations and work within a diverse group.
• Ability to manage time and multiple tasks efficiently, while completing work within allocated time frames
• Ability to effectively perform independently with minimal supervision, and work cooperatively with others to promote a positive team environment.
• Demonstrated ability to employ basic project coordination skills.
• Ability to follow policy, procedures, and regulations in the workplace.

Education And Experience

• Demonstrated experience gathering, researching, and documenting data and requirements for projects and/or complex problem solving.
• Bachelor's Degree in related business or industry or equivalent combination of education and experience
• Minimum 3 years directly related progressive experience in healthcare industry including report development, data analysis, and gathering/documenting requirements for projects demonstrating depth and breadth of knowledge and capability required for the position.
• Client services and project management experience a plus

Other Requirements

• Performant is a government contractor. Certain client assignments for this position requires submission to and successful outcome of additional background and/or clearances throughout employment with the Company.
• Must submit to and pass drug screen pre-employment (and throughout employment).
• Must be able to pass a criminal background check; must not have any felony convictions or specific misdemeanors, nor on state/federal debarment or exclusion lists.
• Must submit to and pass pre-hire background check, as well as additional checks throughout employment.

Physical Requirements

• Job is performed in a standard busy office environment with moderate noise level (or may be home-office setting subject to Company approval and Teleworker Agreement), sits at a desk during scheduled shift, uses office phone or headset provided by the Company for calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a mouse.
• Occasionally lift/carry/push/pull up to 10lbs.
• Consistently viewing a computer screen and types frequently, but not constantly, using a keyboard to update accounts.
• Reads and comprehends information in electronic (computer) or paper form (written/printed).
• NOTE: Must be able to meet requirements for and perform work assignments in accordance with Company policies and expectations on a home remote basis (and must meet Performant remote-worker requirements). Basic office equipment required to perform remote work is provided by the company.
• Consistently communicates on the phone as required primarily within the department and company and may include client contacts or other third-party depending on assignment with account holders, may dial manually when need or use dialer system; headset is also provided.
• Sit/stand 8 or more hours per day; has the option to stand as needed while on calls; reach as needed to use office equipment.

Visa sponsorship is not available.

Job Profile is subject to change at any time.

Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

NO AGENCY SUBMISSIONS WITHOUT PERFORMANT AUTHORIZED AGENCY AGREEMENT AND APPROVED PERFORMANT JOB ORDER

Pay Range: 59,500.00-80,500.00