Casino Business Analyst (Remote)

Job ID 6848 Location Miami, Florida Date posted 08/28/2023

Overall responsibility is to maximize net revenue for Carnival's casino and the company's profitability. This mission should be achieved in a way that maximizes both guest and crew satisfaction. Responsible for supporting the design, development, and implementation of tools, analytics, and reporting that assist in maximizing onboard revenue, enabling better decisions, achieving strategic objectives, and increasing efficiencies.
JOB FUNCTIONS:

• Performs other duties as assigned.
• Define, evaluate, and analyze success metrics for Premier campaigns (aimed at high value casino guests), trials, and tests. Reach concrete conclusions supported by facts. Interpret data and present results in a clear and concise way. Clearly communicate findings in written and verbal form. Drive insight. Prepare and present formal reviews (at least quarterly) to both the working team and senior management (SVP, EVP, etc.).
• Complies with all policies and standards.
• Provide leadership and guidance for contact center and customer service teams in directing positive outcomes for customer service inquiries. Find ways to automate recurring needs/questions. This will require logic, coding, knowledge of different databases and software along with understanding of the business in order to draw and analyze relevant data. Provide 5-star customer service.
• Partner with IT and Global Casino Operations (GCO) to grow and improve the quality of data available. Provide guidance involving data requirements (fields, tables, and elements needed plus frequency of data updates). Write queries and conduct user acceptance testing (UAT) as needed for each enhancement and new system. Ensure accuracy of data.
• Review, improve/optimize and automate our existing casino campaign processes
• Prepare lists of past guests for marketing campaigns based on guests past onboard behavior, focusing on casino operations. Must use logic, coding, knowledge of different databases and software along with a strong understanding of the business in order to draw and analyze relevant data.
• Contribute to the multi-year rollout of Carnival’s new CMS (Casino Management System). Ensure that new system delivers desired functionality, including (at a minimum) continuation of current system functionality. Develop a process that ensures guests data from incumbent/current system and new system is stored in the data warehouse so that it can continue to be used for campaigns.
• Define, evaluate, and analyze success metrics for core casino campaigns (mass market campaigns aimed at mass market casino guests of minimal value up through high value), trials, and tests. Reach concrete conclusions through interpretation of data and present results in a clear and concise manner. Prepare and present formal reviews (at least quarterly) to both the working team and senior management (SVP, EVP, etc.) to drive results.

QUALIFICATIONS:

• Experience: 2+ years of experience in performance/financial analysis.
• Education: Bachelor’s Degree required in a related field or equivalent work experience.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to adapt easily to change in a dynamic environment.
• Ability to work effectively in a team-based environment and provide support as needed.
• Excellent interpersonal and communication skills.
• Organizational skills to coordinate action plans and implement actionable strategies.
• Ability to clearly communicate complex analysis to varying management levels using a simple and understandable approach.
• Demonstrated experience in SAS, R, SQL or related tools/languages.
• Ability to manage multiple projects simultaneously.
• Excellent presentation skills to deliver effective and informative material.
• Proficiency with Microsoft Office Suite with advanced-level skills in Excel and PowerPoint.

PHYSICAL DEMANDS/WORKING CONDITIONS:

• Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
• Minimal or no travel ship based.
• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

The range for this role’s base salary is $51,600 - $75,300. Offers to select candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles are also eligible for an additional vesting equity plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
• Health Benefits:
• Employee Assistance Program and other mental health resources
• Cost-effective medical, dental and vision plans
• Other Benefits
• Financial Benefits:
• Personal and professional learning and development resources including tuition reimbursement
• Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
• 401(k) plan that includes a company match
• On-site preschool program, wellness center, and health clinic at our Miami campus
• Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Additional programs include company paid term life insurance and disability coverage
• Paid Time Off
• Employee Stock Purchase plan
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

About Us
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.