Customer Service Reps/Sports Specialists - Remote | Wfh

Join a high-performing team dedicated to ESPN+ Streaming Services, where curiosity, innovation, and sports knowledge are highly valued. We are searching for dynamic individuals to join us as Sports Specialists.
Your Responsibilities Will Include
As a Sports Specialist, you'll play a crucial role in delivering exceptional customer service and representing the ESPN+ brand. Our mission is to connect sports fans anytime, anywhere and provide them with unforgettable experiences. You will engage with fans through various digital platforms, including chat, SMS, email/web-form, social media, voice, and self-service, ensuring that every interaction exceeds their expectations.
Creating outstanding experiences for fans by showing patience, understanding their concerns, and resolving any issues they may have.
Guiding fans and helping them achieve their goals, whether it's streaming a game or setting up a fantasy account, all while discussing their favorite sports.
Utilizing advanced technology tools and resources effectively to address fan inquiries.
Developing and maintaining a comprehensive understanding of ESPN+ products and services.
Why join us?
Competitive hourly rates, paid training, and PTO.
Exciting additional pay incentives, monthly rewards, and recognition programs.
Comprehensive medical, dental, and vision benefits.
Ample opportunities for advancement - 80% of our frontline leaders have been promoted internally.
Employee discounts on a range of products and services.
Access to EAP and Health and Wellness programs, including a dedicated personal trainer.
Qualifications
High school diploma or GED.
Typing speed of 30+ words per minute.
Minimum Of 1 Year Of Customer Service Experience.
Excellent verbal and written communication skills in English, along with strong critical thinking and problem-solving abilities.
Proficiency in website/digital navigation and interaction.
Deep knowledge of and passion for sports.
Ability to multitask, prioritize, and thrive in a fast-paced remote environment.
Proficient in Microsoft programs.
We provide the necessary equipment, but for working from home, you'll need:
A quiet, secure, and distraction-free workspace.
Excellent Internet connectivity with speeds of at least 2 Mbps upload and 10 Mbps download (faster is better!).
A hard-wired Internet connection that ensures exceptional call quality and high-speed response rates (please note that wireless and satellite Internet Service Providers are not compatible with our systems).
IMPORTANT: This opportunity is open only to residents of Canada who are authorized to work in the country.
About Us
Sutherland, a digital transformation company, is proud to be recognized as a Great Place to Work in Canada. With over 35 years of experience, we have been helping customers worldwide, across diverse industries, provide exceptional experiences. From financial services to healthcare, entertainment to retail, insurance to gaming, we make digital processes more human for the customers we serve.
Ready to join our team and make a difference in the world of sports entertainment? Apply now and become part of our exciting journey!
Employment Type: Full-Time
Salary: $ 25,000.00 45,000.00 Per Year