Billing Support Staff - Remote | Wfh

Key Responsibilities
As a Healthcare Billing Specialist, you will play a crucial role in ensuring accurate billing and insurance information for our patients. Your responsibilities include:
Reviewing all statements before sending them to patients
Evaluating self-pay accounts for potential insurance information
Assessing and resolving eligibility denials for clients
Verifying correct no-fault and workers' compensation carrier information
Location:
This position is based at the GLMI Billing Office, with the option for remote work.
Personalize the Experience
Greet individuals with eye contact and a warm smile.
Foster a friendly and welcoming tone in all conversations.
Respectfully engage with patients, peers, and associates at their pace.
Actively listen and demonstrate patience and compassion.
Go above and beyond to seize opportunities to enhance the experience.
Own it, Do it
Fulfill your commitments and follow through on promises.
Anticipate and proactively address potential issues.
Exercise responsibility and efficiency in resource utilization.
Provide prompt and accurate responses to inquiries.
Take ownership of your work area and its quality.
Communicate clearly, respectfully, and in a timely manner.
Perform as One Team
Promote positive discussions about [Company Name Confidential], team members, and patients.
Show respect and attentiveness when communicating with team members.
Recognize and share successes that exemplify the Great Lakes Way.
Volunteer to assist others proactively.
Embrace changes with a positive attitude.
Contribute to a fun, energetic, and positive work environment.
Practice blameless problem-solving, assuming positive intentions in others.
Strive for Excellence
Share information, knowledge, and expertise.
Be committed to continuous learning and improvement.
Seek, accept, and apply feedback.
Actively pursue opportunities for enhancement.
Duties And Responsibilities
Your primary responsibilities will include:
Reviewing, printing, and mailing paper claims to insurance carriers.
Checking multiple client databases for insurance eligibility and updates.
Utilizing insurance carrier websites to verify patient insurance information.
Understanding patient statements.
Processing medical records requests.
Rectifying claims rejected due to inaccuracies.
Correcting returned mail with incorrect addresses.
Inputting charges that were not received electronically.
Handling incoming patient phone calls.
Prioritizing your workload effectively.
Meeting monthly goals set by management.
Adhering to companywide and interdepartmental policies and procedures.
Performing other duties as assigned by management.
Necessary Skills
To excel in this role, you will need:
Proficiency in Microsoft Excel.
Competency in using a computer and basic office equipment.
Strong telephone etiquette and customer service skills.
The ability to comprehend and follow both verbal and written instructions.
Exceptional organizational skills and attention to detail.
Multitasking capabilities.
Physical And Mental Requirements
You should be prepared for:
Occasional lifting of up to 25 pounds.
Extended periods of standing, walking, sitting, and keyboard use.
Effective communication with patients, both face-to-face and over the phone.
A fast-paced office environment.
Quick decision-making abilities.
The mental and physical capacity to perform all tasks outlined above.
Qualifications
High school diploma or GED.
Salary: $ 16.00 18.00 Per Hour