Customer Service Remote - 540 ($18.00 / Hour)

Employer is looking for a Customer Service Representative who can provide exceptional service to clients across multiple lines of business. As a CSR, you will be responsible for addressing customer inquiries, resolving coordination of benefits inquiries, and educating customers on eligibility, benefits, claims payment, and authorizations. Join our team and enjoy benefits such as medical, dental, and vision insurance, 401(k) retirement savings plan, paid time off, and much more!

Responsibilities

• Thoroughly and completely document all customer interactions
• Resolve coordination of benefits inquiries by analyzing patient activity
• Have a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information
• Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations
• Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist

Qualifications

• 2 years experience in a high volume customer service environment
• Professional verbal and written communication skills
• Ability to multi-task using multiple applications simultaneously
• High School Diploma or Equivalent
• Experience in healthcare or related industry experience preferred

Preferred

• Medical/Dental terminology knowledge experience
• Claims/Billing and coding experience
• Medicare/Medicaid knowledge

Additional Information

• Employer reserves the right to modify this job description at any time without notice.
• All employees must comply with Employer's Drug-Free Workplace Policy and are subject to post-employment drug testing.
• Employer is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

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