Clinical Administrative Assistant/Administrative Assistant Iii

Are you passionate about providing exceptional support to a diverse population? Do you thrive in a high-demand and volume office setting? Are you skilled in managing confidential information and maintaining professionalism in sensitive situations? If so, we have an exciting opportunity for you at Cornell Health!

Student and Campus Life (SCL) at Cornell inspires student transformation through expert support on various student life matters for approximately 25,000 undergraduate, graduate, and professional students across multiple campuses. With over 200 employees, Cornell Health provides integrated and culturally-sensitive care for mental health, medical services, health promotion, public health, and more, focusing on holistic health and well-being for students and the larger campus community. The Cornell Health Nursing & Clinical Support Services (NCSS) Department fosters student well-being through nursing and clinical support services, collaborating with colleagues to promote lifelong learning and health in a diverse campus community.

The Opportunity

Cornell Health seeks a Clinical Administrative Assistant (CAA) to join our dynamic team. Reporting to the Clinical Administrative Supervisor, the CAA will be crucial in supporting the clinical and professional staff in the Counseling and Psychological Services and Medical departments. As the first and last point of contact with Cornell Health's patients and clients, the CAA will create a warm and welcoming atmosphere while providing excellent customer service to a diverse population.

As a CAA At Cornell Health, You Will

• Provide support in a high-demand and volume office setting with in-person customer interactions, multi-tasking, and prioritizing responsibilities.
• Utilize the Electronic Health Record System (EHR) to manage client/patient scheduling and flow, including check-in and check-out, administration of surveys and questionnaires, and general administrative support.
• Provide exceptional customer service to patients and clients, creating a warm and welcoming atmosphere for a diverse population.
• Act as a liaison between clinical staff and students, maintaining professional communication and confidentiality.
• Engage in and support diversity, equity, access, inclusion, and wellbeing efforts, and work collaboratively in a psychologically healthy work environment.
• Handle sensitive and confidential information professionally and adhere to relevant laws and regulations, such as The Family Educational Rights and Privacy Act (FERPA) and the Health Insurance Portability and Accountability Act (HIPAA).

Success Factors

• Excellent communication skills are necessary, as this position is involved in regular communication with several parties, both internal and external to the university.
• Exceptional customer service skills, with a focus on creating a warm and welcoming atmosphere for a diverse population.
• Superb organization skills, including the ability to follow protocols, multi-task and prioritize responsibilities.
• You want to work for a supervisor who supports professional development and growth in your career.
• Capable of working independently with limited supervision and guidance.
• You are accountable and care deeply about the positive contributions you make through your work. In this case, you’d be ensuring a seamless, welcoming, and inclusive experience for Cornell students.

This position is an 11-month, benefits-eligible, 39-hours per week position located at Cornell Health, 110 Ho Plaza, Ithaca. Two main CAA shifts are Monday through Friday, 8:00AM-4:30PM or 8:30AM-5PM. You and your supervisor will mutually determine your shift and specifics of 11 months worked.

What We Need

• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Proficiency in Microsoft Office suite and/or other computer software programs.
• Previous experience handling sensitive and confidential information.
• Formal training beyond high school of one to two years, with at least two years of work experience, or equivalent combination of education and experience.
• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
• Experience providing support in a high-demand and volume office setting with in-person customer interactions.

If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.

• Experience handling confidential information under The Family Educational Rights and Privacy Act (FERPA) and/or the Health Insurance Portability and Accountability Act (HIPAA).
• At least one year of relevant work experience in a mental health and/or primary health care setting.
• Knowledge of the Cornell community.
• Previous work experience with college-age populations.

Rewards And Benefits

• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

No Visa Sponsorship is available for this position.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

University Job Title

Administrative Asst III

Job Family

Administration

Level

C

Pay Rate Type

Hourly

Pay Range

$20.83 - $23.03

Remote Option Availability

Fully Onsite

Company

Endowed

Contact Name

Carolyn Chow

Job Titles And Pay Ranges

Non-Union Positions

The Hiring Rate Of Pay For The Successful Candidate Will Be Determined Considering The Following Criteria

Noted pay ranges reflect the potential pay opportunity for each job profile.

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)
• Education level to the extent education is relevant to the position
• Prior relevant work or industry experience
• Unique applicable skills

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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Employment Assistance

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected].

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EEO Statement

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2023-07-26