Client Services Manager, Business Development & Partnerships

WHO WE'RE LOOKING FOR

We are seeking a seasoned Client Services Manager with 5+ years of experience in a fast-paced, demanding, client-facing role. Candidate has either been in-house or at a top agency, working with leading brands to activate on the ground experiential IRL and digital events, programs, and campaigns. Qualified candidates must display a proven track record of overseeing complex, multifaceted, multilayered projects, and the ability to work across departments to ensure flawless execution of sponsorship activations and contracted deliverables. The ideal candidate is organized, collaborative, deadline-driven, and is a great communicator. A resourceful problem solver who can work under pressure and pivot, when necessary, while maintaining a positive attitude, will fit best in this role and with the team.

WHAT YOU'LL DO

Reporting directly to the Client Services Director, Business Development & Partnerships, you will be responsible for successfully managing the execution of all contractually obligated deliverables for sponsors while upholding the integrity, values, and reputation of the Recording Academy. The Client Services Manager will play a supporting role in the business development process to identify opportunities to expand on existing partner commitments and secure new sponsors.

RESPONSIBILITIES:

• Arrange and lead post-mortem discussions to report on program successes and improvement areas.
• Serve as the day-to-day Client Services lead for Recording Academy partners to execute client programs, activations, and deliverables.
• Create partner resource documents and guides to keep them informed throughout GRAMMY Season.
• Lead planning and touch-base meetings with partners throughout GRAMMY Season and for off-season programs, producing agendas, meeting recaps and all necessary documentation associated with the project management.
• Work with the Sales Team in a supporting role in prospecting for new partners.
• Lead the creation and completion of partner recap PPT decks in a timely fashion in collaboration with the Sales Team, Marketing, and Business Intelligence.
• Oversee budget tracking for partner programs and activations to ensure they stay within budget, reducing costs where possible.
• Participate in special projects defined by Client Services Director, Business Development & Partnerships.
• Recognize opportunities to drive revenue by expanding current partner commitments.
• Stay updated with current trends in brand partnerships, sponsorship activations, and client service best practices.
• Manage the allocation and distribution of in-kind product donations in collaboration with Event Leads
• Create post-mortem recap documents.
• Collaborate with internal departments (Digital Media, Production, Communications, Marketing, Creative Services, etc.) to execute client programs and deliverables.
• Develop, oversee, and execute project plans and work back schedules to meet key deadlines.
• Identify and manage external vendor relationships.
• Work closely with Sales Team and Account Leads to review partner contracts, deliverables, budgets, goals and KPIs

SKILLS & EXPERIENCE

• Demonstrated experience in reviewing contracts and executing deliverables.
• Music, Sports, Entertainment industry experience preferred.
• Excellent professional verbal and written communication skills.
• Strong computer skills including Microsoft Office (key focus on PPT and Excel).
• Bachelor’s degree in Business Administration, Marketing, Production, Events or relevant field.
• Exemplary project management skills with a proven track record of managing complex projects and meeting strict deadlines.
• Poise and Presence
• Work confidently in a fast-paced environment with the ability to problem-solve in real time.
• Deep understanding of marketing, social media, and digital technologies.
• Minimum 5+years in a client-facing role focused on sponsorship activations and event production.
• Extreme attention to detail.
• Integrity to safeguard confidential information.
• Capability to multi-task and manage multiple sponsorship activities at once.
• Ability to work independently.

PHYSICAL DEMANDS FOR CERTAIN ROLES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.

The employee will be required to lift and/or move up to 60 pounds.

ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES

RECORDING ACADEMY

The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards, music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year-round to foster a more inspiring world for creators.

GRAMMY MUSEUM

Established in 2008 as a partnership between the Recording Academy and AEG, the GRAMMY Museum is a non-profit organization dedicated to cultivating a greater understanding of the history and significance of music. Paying tribute to our collective musical heritage, the Museum explores and celebrates all aspects of the art from the technology of the recording process to the legends who've made lasting marks on our cultural identity. In 2017, the Museum integrated with its sister organization, the GRAMMY Foundation, to broaden the reach of its music education and preservation initiatives. As a unified organization, today, the GRAMMY Museum fulfills its mission of making music a valued and indelible part of our society through exhibits, education, grants, and public programming.

MUSICARES

A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people. A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues. Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs.

LATIN RECORDING ACADEMY

The Latin Recording Academy is an international, membership-based organization comprised of Spanish- and Portuguese-speaking recording artists, musicians, songwriters, producers, and other creative and technical recording professionals. The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers. In addition to producing the Latin GRAMMY Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin GRAMMY Cultural Foundation®.

EQUAL OPPORTUNITY

The Recording Academy, its affiliates, and the music industry have a strong culture of inclusion and respect for everyone. The Recording Academy makes intentional, courageous, and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment. It is the Recording Academy's policy to provide equal employment opportunities for all applicants and employees. The Recording Academy does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law. The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.