Program Manager, Client Services

TITLE Program Manager, Client Services

FLSA STATUSExempt

PAY CLASSFull-Time

REPORTS TODirector of Programs and Services

LOCATION Santa Ana, California (Hybrid Schedule- 2 days remote/3 days on-site)

Who is Charitable Ventures?

Charitable Ventures is a 501(c)3 nonprofit organization that provides incubation, social impact consulting, regional collaboration and grant administration. Our vision is to strengthen our communities by strengthening the nonprofits that serve them.

Do you have a passion for leading and developing a team of nonprofit professionals?

If so, your passions align with the Charitable Ventures mission!

What are we looking for in our next team member?

Answer the questions below to see if you may be our new team member!

Are you ready to:

·Ensure the provision of quality services to all Charitable Ventures clients?

·Ensure effective execution of contracts and deliverables?

·Manage and develop a growing team of staff and consultants?

·Promote the culture, mission, vision, and values of Charitable Ventures, both internally and externally?

·Support the critical work of the social sector?

·Work with like-minded people?

If you answered yes to any of the questions above, your next career may be waiting for you at Charitable Ventures! And we would love to explore it with you.

Job Summary

The Program Manager, Client Services plays a critical leadership role overseeing the social impact consulting division of Charitable Ventures. Leading a growing an dynamic team of employees in a vibrant, hybrid environment that provide grant, evaluation, strategic planning and other services to Charitable Ventures’ nonprofit clients. This team includes both full/part-time employees who work a hybrid or fully remote schedule.

Management of Client Services (50%)

The Program Manager is responsible for the smooth functioning of the Client Services department and must:

•Ensure the provision of quality services to clients, in collaboration with Charitable Ventures leadership and staff.

•Monitor and utilize project management tools to develop staff assignments, implement monthly production plans, and capture accurate time keeping for invoices.

•Monitor provision of contract deliverables.

•Support quality assurance to increase client impact and satisfaction.

•Collaborate with Finance Department on budgeting and billing as related to Client Services.

•Plan and facilitate training and planning meetings for Client Services team as needed and appropriate.

•Provide reports and analyze data to revenue and business goals are achieved

Strategy and Support of Client Experience (15%)

The Program Manager will strategize and support client services and must:

•With the Client Services Team, advise and assist clients in identifying service strategies that will result in achieved revenue goals.

•Help clients connect to other CV services that can strengthen their organizational goals and needs.

•Support business development efforts to attract, cultivate, and secure new business, and help prepare proposals for prospective clients.

Leadership & People Management (25%)

The Program Manager will manage and support the Client Services team, promote cross-department synergy, and advocate for the mission, vision, values and culture of the organization and must:

• Collaborate with other managers to support cross-functionality across departments
• With support from HR, manage and build Client Services team, and providing performance guidance to ensure best service to projects.
• Manage division performance objectives as detailed by annual business plan.
• Support CV leadership efforts to create a transparent, equitable & engaged working environment, including adherence to and promotion of company values.

General Company Activities and Support (10%)

What are the desired qualifications?

Education:

Bachelor of Arts degree in Social Science, Public Policy, Nonprofit Management, Business, or related field required, and/or commensurate work experience in the nonprofit sector. Graduate degree preferred.

Experience:

7+ years of active program management and/or program development, including experience in supervising staff and leading a team, required.

CompensationCommensurate with experience, education, and market ($75,000- $85,000)

Benefits

·All employees: 401(k) voluntary employee contribution

·Full-time employees (30 or more hours per week): health insurance (medical, dental, vision); paid time off; company-wide holidays

·But the most rewarding benefit is your ability to contribute to building stronger communities!

Is this job not a right fit for you? Maybe it is for a colleague, friend, or neighbor. Please refer anyone that may be a good fit! And check back for other postings as you may become a team member through your unique skills and experiences!

Company Summary

Launched in 2007, Charitable Ventures is a non-profit organization dedicated to creating positive social impact through transformative ideas and investments.The agency provides incubation, sponsorship, and capacity building services such as planning, facilitation, and evaluation for funders, non-profit organizations, government, and community leaders throughout California.

Charitable Ventures maximizes the impact of emerging and established nonprofits, as well as donors and foundations with a passion for change – and is considered an essential part of the nonprofit sector infrastructure in Southern California.Since inception, it has fiscally sponsored more than 60 projects that address a wide array of social issues.

Applications: Please send cover letter and resume to [email protected] or submit your resume here through LinkedIn.

Charitable Ventures is committed to the principle of equal employment opportunity. In all that we do, Charitable Ventures supports it clients, projects, staff and partners through our commitment to equity, economic and social justice, diversity and inclusion, and in ways that uplift our communities’ assets and potential.