Manager Client Services Jobs

3-5+ years’ experience in client account management and servicing large corporate accounts

Manage detailed projects from start to finish while providing an excellent client experience

Ability and experience operating confidently and calmly in an emergency response environment with flexibility and strong execution

Experience managing projects that have a large operational scope

Strong oral and written communication skills as well as presentation skills

Industry knowledge in the legal, privacy, healthcare, and/or financial services fields a plus

5+ years of project management or related work experience, healthcare industry or customer service preferred.

Ability to collect, analyze, manage, and present data and information to all levels within the company and at customer sites.

Competent computer skills, including Microsoft Office, Word, PowerPoint, Excel, and Outlook

Six Sigma or Lean knowledge a plus

Read more about our employee benefits.

Willingness to travel up to 80%. Travel locations will depend on customers assigned within USA.

Account management experience required - at least 2 years

Highly dependable, self-starter, high energy, positive attitude with good organization, and time management skills

Project Management: Demonstrates excellent follow-through by managing action items through to completion and maintains forward momentum by identifying and overcoming roadblocks

Account Management Training and Development:

Client-centric Communication: Manages day-to-day client communication with strategic updates, keeping both clients and internal teams informed

Rapport Building: Builds strong client relationships and establishes Power Digital as a trusted partner through exceptional communication and deep brand knowledge

5-7+ years of qualified event management experience required.

*Compensation rates vary based on job-related factors, including experience, job skills, education, and training.

Ability to provide hands-on management of events while maintaining a long term, strategic view of client objectives

Experience, knowledge and interest in baseball

Manage and develop post event evaluation and client gifting processes

Serve as manager on duty on-site at all programs and events

2+ years of leadership experience. Proven track record of successful program management, people management/career development

5+ years of account or project management experience

Bachelor’s Degree in Business, Marketing, Management or other similar

Strong communication skills and ability to manage high volumes of information in a fast-paced environment

Develop and ensure reports are relevant, timely, and impactful Manage and develop direct reports

Oversee multiple team members and projects associated with all clients and Campaigns

Basic knowledge of business and management principles involved in recruiting, staffing, production methods, human resources, and/or similar or relevant work experience

Minimum of 2 years client sales and relationship management experience; health care industry experience preferred

Knowledge of principles and methods for selling staffing services; this includes marketing strategy and tactics, sales techniques, and sales management systems

Knowledge of proper grammar, spelling and rules of composition

Demonstrated excellent skills, negotiation skills and detail skills

Demonstrated experience in selling strategic sales solutions

Manage and facilitate cross-team collaborations with Sales, Marketing, Project Management, and Development

A background in Project Management and/or Business Analysis

Track, analyze and report on customer feedback, identifying common issues in order to optimize the customer experience

You possess a BA/BS degree or commensurate experience

Develop methods for client retention, maintaining an exceptional renewal rate as our portfolio of enterprise customers continues to grow

Identify opportunities for process improvements and present solutions to peers and senior leadership

Exemplary project management skills with a proven track record of managing complex projects and meeting strict deadlines.

Manage the allocation and distribution of in-kind product donations in collaboration with Event Leads

Identify and manage external vendor relationships.

Demonstrated experience in reviewing contracts and executing deliverables.

Capability to multi-task and manage multiple sponsorship activities at once.

Excellent professional verbal and written communication skills.

Expert knowledge of data analysis, performance indicators and measures, operational metrics, strategic outsourcing, vendor management, and performance reporting.

Administer a comprehensive risk management program as part of the Enterprise Risk Management.

Participate in Solutions Lifecycle Management (SLCM) process.

5+ years of Client Service and Operations Management with a Trust company, RIA (Registered Investment Advisor), Bank, or Wealth Management company

Write and submit reports to the General Manager in all matters of importance.

Manage relationships with service providers.

Extensive knowledge of Advertising sales, sales support management, products and technology

Knowledge in vendor management and negotiations

Establishes goals and performance metrics for staff and management and actively manages performance

Proven budgeting and expense management ability

Knowledge and demonstrated experience achieving customer-focused improvements

Manage advertising division support related to areas of responsibility (Direct Marketing, Preprints, Product Distribution, Advertising Technology and Print/Online Support)

5-10 year’s global account/client management – travel proven experience

Strong influencing and consultative skills and initiative management ability

Extensive customer/client facing experience globally

Experience in uncovering opportunities to drive value, revenues and client happiness

Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions.

Proven executive level presentation skills

As an Account Manager, you will demonstrate the following core responsibilities:

Have a general understanding across Creative, Marketing and Technology offerings

Focus on delivery quality, customer experience, CSAT and revenue retention

Support Account Director to manage and drive the pipeline activities as well as update, track, and monitor the pipeline

Bachelor’s degree or equivalent experience

3+ years previous agency or brand firm experience

Provide daily leadership to Client Services team consistent with management values and mission.

Bachelor's degree in a related field, or equivalent combination of education and work experience.

Minimum of 5 years related experience. Prior experience in an insurance, benefits, or TPA environment required.

Prior experience interacting with public figures, high net worth, and/or entertainment field individuals desirable

Ability to exercise independent judgment, manage multiple priorities and consistently deliver high-caliber results.

Excellent verbal and written communication skills, including interpersonal skills.

Previous account management or Agency experience preferred

Own IO processing, workflows and pipeline management

Provide support to and complete additional projects as directed by AE/management

An analytical, project management, deadline-drive, and process-oriented personality

Organize research and track competitive information, market/industry knowledge on a daily/weekly basis for designated clients

Identify opportunities for Betas, New Offerings and support GTM efforts with Product Marketing

Ensure issue management/resolution process is working successfully by adhering to minimum resolution turnaround requirements.

BS/BA or equivalent work experience required.

An executive presence with polished and well developed oral and written communication skills.

Willingness and ability to take on new challenges and acquire new skills.

Prior experience with OR and/SPD will be a plus.

Business Analysis experience a plus

4-6 years of agency/client service/experience in project management and execution

Run client’s Olympic & Paralympic approval management system

Lead all aspects of overall project management including timelines, project management tool, budget templates, and agency integration

Knowledge of and/or experience in Olympic Games or other major sponsorship properties

Experience leading partner relationships including vendors, suppliers, and assets

Experience handling and maintaining budgets

Execute on the RCM strategy provided by senior management

Effectively use and enhance management tools and technologies provided

Manager of Revenue Cycle Management

Manage and train RCM personnel according to internal and external standards

Directly and indirectly manage team members including hiring, motivating, evaluating, disciplining, and terminating as necessary

Manage and control multiple clients’ projects simultaneously

3+ years of experience in contact center team management or social media program management

Experience evaluating, coaching and improving team performance

Ability to manage multiple projects simultaneously

Cross collaboration with content moderators

Collaborate with a team of technology trailblazers, marketing pioneers and industry disruptors

Passionate about connecting people and brands through digital channels

Management of Client Services (50%)

Leadership & People Management (25%)

Commensurate with experience, education, and market ($75,000- $85,000)

With support from HR, manage and build Client Services team, and providing performance guidance to ensure best service to projects.

Manage division performance objectives as detailed by annual business plan.

Collaborate with other managers to support cross-functionality across departments

Two+ years’ experience in an administrative position reporting directly to senior management, preferably in a non-profit organization.

Proficiency in Microsoft Word, Excel, and PowerPoint. Experience with donor management software a plus.

Manage all aspects of principal schedule including full responsibility foran active calendar and arranging all client meetings

Project manage internal and external deliverables and help prioritize action items

Manage production schedule for client reports

Provide high-level support in daily administrative duties