Manager Of Client Services - Remote

Job Title: Manager, Client Services (Manages a team of 5-8 within the Client Services Group).
Location: REMOTE
Salary: $85,000 - $95,000
Requirements: HubSpot Certs/Expertise, Experience leading a team of 5+, Marketing Agency (HubSpot Partner preferred), Client Services/Success
Founded over ten years ago, we are a rapidly growing leader in the digital marketing space and an Elite HubSpot Partner. Utilizing marketing technology and specializing in consumer behavior processes, we nurture leads to create repeat and loyal customers to maximize our clients' sales processes.
Due to our consistent growth, we want to add a Client Services Manager to manage the Agency Services Department. If you have experience leading a team of 5+, in a marketing agency environment (HubSpot Partner preferred), along with strong client services experience, please read on!
What You Will Be Doing
As the Client Services Manager, you'll lead a team of 5-8 Account Executives and Project Managers with a focus on delivering structure, processes, and leadership to the entire department.

• Serve as the escalation point for clients and client issues
• Develop/document processes and playbooks: delivering services, employee development, departmental ops, internal communication
• Define/maintain onboarding/offboarding procedures for clients and client-servicing team members
• Assign clients to appropriate servicing team members
• Improve time utilization
• Support team as needed with communications, reporting, use of tools, and education resources
• Optimize processes and ensure a consistent standard of servicing clients
• Collect customer success stories and deliver them to sales/marketing teams
• Train team on operational procedures
• Educate and align team members while staying current on the entire portfolio of clients
• Department budget oversight

What You Need for this Position
Qualifications

• HubSpot Expertise and HubSpot Certifications
• 2-3+ years managing a department with 5+ members in a marketing agency
• Experience developing and documenting processes and playbooks for delivering services, employee development, internal comms, etc.
• Strong understanding of Marketing and Sales Processes
• Client-facing expertise in a marketing agency environment
• Marketing Automation Platforms and Tools

Preferred

• HubSpot Partner experience

What's In It for You

• Unlimited PTO
• Company-wide Holiday Week
• Health, Dental, and Vision Insurance
• Competitive Base Salary ($80,000 to $95,000)
• Annual Staff Retreat and Quarterly Events
• Annual Home Office Stipend
• Paid Volunteer Days
• Remote Work Environment
• Performance-based raises and bonuses
• 401K with profit sharing and 3% company contribution
• Professional Development Reimbursement

Benefits

• Dental
• Medical
• Vacation/PTO
• 401k
• Vision

So, if you are an experienced marketing agency manager with HubSpot experience, please apply today!
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Tim Sugrue
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
[email protected]

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Tim Sugrue - Recruiting Manager - CyberCoders
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.