Associate Partner Success Manager

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eHealthInsurance has many exciting career opportunities in a number of locations, across various functions. Come join us today!

The Associate Partner Success Manager supports service, projects, and day-to-day relationships with a special focus on Provider Partnerships. Under the direction of Partner Success Manager and Operations Support Managers, the Associate Partner Success Manager will support success across Provider onboarding, implementation, special projects, and account service. This role will assist in the monitoring of performance and communicate opportunities to internal and external stakeholders, ensuring we meet objectives and identify incremental business opportunities. This role is an outstanding opportunity to learn our business and develop solid Account Management/Partner Success Management skills.

Responsibilities

• Develop ad hoc reporting or presentation slides as needed per internal and external requests.
• Coordinate and QA Partner co-branded websites, Partner-branded phone messaging, and other Partner program customizations.
• Support engagement plans that consider Provider business goals, internal organization structures and map products and services to achieve these goals.
• Set up, document, and optimize new processes and procedures as needed.
• Serve as the secondary day-to-day contact for your Providers and represent your Provider Partners internally at eHealth.
• Enter and manage data related to Partner program setup and campaign performance.
• Deliver service of the highest quality, meeting and exceeding our Provider Partner expectations & objectives.
• Build trusted relationships with key stakeholders within our internal and provider organizations to generate adoption of Provider programs.
• Support regular business reviews to ensure engagement and account growth.
• Manage timelines for Partner programs and communicate changes to internal and external stakeholders to ensure a seamless program launch.
• Support the gathering of Provider feedback and convey information to internal teams.
• Utilize multiple systems to review provider performance and manage provider activity post- launch for both reporting and issue escalations.
• Support the scheduling and facilitation of kick-off calls and meetings to manage agenda items and timelines.
• Support regular business reviews to articulate Provider performance to both external and internal stakeholders.
• Maintain accurate Partner program documentation: Utilize internal systems and tools to ensure flawless management of Partner programs including, but not limited to, support of marketing campaigns, product implementations, partner payment processes, partner reporting, and compliance reviews.
• Partner with Operations, call center and other internal departments on process issues and improvements.
• Work with cross-functional teams to execute and operationalize the objectives.
• Support escalation of client issues, coordinate critical resources in the escalation process, and assist with client issues through resolution.

Qualifications

• Willingness to travel when needed.
• Ability to work cross-functionally.
• Bachelor’s degree or equivalent work experience is required.
• Proficient with Microsoft Office products (Excel, Word, PowerPoint).
• Analytical, results-oriented mindset.
• Strong organizational and self-management capacity – Must be able to manage several projects at once.
• Exceptional time management, prioritization, and communication skills.
• Robust communication skill set.
• Must have proven interpersonal and communication skills with the ability to work effectively across functional areas.

Preferred Qualifications

• Experience working with marketing for both online and offline conversions and is very comfortable working in a process-driven environment.
• 2-5 years prior experience working in account management, partner success, customer success, and client services capacity preferred.
• Prior experience in the Healthcare industry, Health Care Reform, and Medicare preferred.
• Experience using Salesforce.
• Strong background working with ancillary and supplemental products and carriers preferred.

This position is remote.

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.

If you are interested in applying for employment with eHealth and need special assistance or an accommodation to apply for a posted position contact us at: [email protected].